Tenant Relations Worker

Services and Housing In the Province (**SHIP**) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

Reporting to the Program Manager, the Tenant Relations Worker will be responsible for providing support to clients regarding their housing and tenancy relationships.

They will complete all documentation required for move-in (i.e., Tenancy Agreements, ODSP Pay Direct Forms, and Key Agreement Forms) and will also support financial budgeting for tenants (monthly calculations, annual income reviews, directives from government ministries, and market rent notices).

**Duties and Responsibilities**:

- Meet with new tenants and complete all necessary documentation for move-in (Tenancy Agreements, ODSP Pay Direct Forms, etc.)
- Assist with developing landlord and tenant relationships which may include mediation during conflicts
- Refer to additional support services if required (Addiction, Trauma, Hoarding, etc.) to maintain a healthy and safe living environment
- Encourage neighborhood integration to promote community safety and belonging
- Complete income reviews for tenants which include annual and/or monthly rent geared to income calculations
- Track arrears and assist tenants in developing re-payment plans
- Provide risk assessments and develop potential contingency plans
- Support move out transition as required
- Work independently and collaboratively within a high functioning team to carry out mental health recovery and tenancy support
- Understand and be able to integrate a philosophy of client-centered care into daily responsibilities
- Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
- Ensure appropriate records are kept and ensure that statistical information is maintained as per agency standards
- Adhere to the agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
- Perform additional duties as required/delegated by Management

**Qualifications**:

- Post-secondary education in Social Work, Social Services, Health Services, or equivalent
- 2-3 years’ experience providing housing support to individuals with mental health challenges
- Proficiency in the Residential Tenancies Act and Landlord/Tenant Board legislation
- Understanding of the Housing First philosophy
- Understanding of homelessness and at risk of homelessness
- Excellent time management, prioritization abilities, and communication
- Strong working knowledge of Microsoft software (e.g. Excel, Word, etc.) and InSITE
- Must have a valid Ontario’s Class “G” Driver’s License, and a vehicle with adequate insurance coverage
- Valid Certification in First Aid & CPR
- Training in ASIST and CPI

**Working Conditions and Physical Requirements**:

- Day shift (Monday - Friday) with the ability to work excess/overtime hours where required
- Able to sit for prolonged periods of time
- Able to answer and communicate telephone calls and general computer use
- Able to lift up to 20lbs (product, documents, etc.)
- Vehicle travel to sites for visits/walk-throughs

**Ship Values**
- Compassion, Hope, Inclusive, Respect, Professional

**COVID-19 Considerations**
- As part of SHIP’s commitment to health and safety, it is a condition of employment that you be fully vaccinated (2 doses, including 14 days since your second dose) against COVID-19 or have an exemption pursuant to the Ontario Human Rights Code.

**Application Instructions**

**Why Work For Us?**

**Our Vision**
Quality Housing, Quality Services, Quality Lives

**Our Mission**
To increase quality of life through health services and housing supports that promote mental and physical health and wellness

**Our Culture**
Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen, we know what it means, and why it matters.

**Our Commitment**
People are at the forefront of our success. Below are just a few ways our full time permanent staff have personal and professional success:

- Competitive Salaries with Annual Performance Reviews
- Comprehensive Health Plans
- Group RRSP (5% Employer Contributions)
- 12 Paid Health & Wellness Days
- 10 Paid Vacation Days
- 3 Paid Personal/Floating Holidays
- G