Customer Support Representative, Bilingual

2 weeks ago

Markham, Canada Finastra USA Corporation Full time

**Responsibilities**:
**Finastra: Who are we?**

At Finastra our purpose is to unlock the power of finance for everyone. We build and deliver innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem. We’re one of the world’s largest FinTech’s working with over 9,000 customers, including 90 of the top 100 banks globally. Our scale and reach allow us to build long-lasting relationships that put our customers and their customers first.

**Your future at Finastra**:
We believe that the future of finance is OPEN. By focusing on OPEN Collaboration and OPEN Finance, supported by our OPEN Platform, we can create financial inclusion and open innovation for everybody. Our people are our greatest asset and we provide an environment where you can develop and grow your career. From graduates to experienced professionals, we’re leaders in our roles and a key part of making Finastra one of the world’s leading FinTech’s.

**About the role**:
Delivering best-in-class customer service for all things CHEQUE including ordering, printing and designing custom logos and artwork. As a Bilingual Customer Support Representative, Cheques you will join a dynamic team that provides support and customized solutions to financial institutions and their customers on cheques, cheque products and accessories.

Our **Markham** team is looking to add additional **permanent full time** bilingual positions to our amazing team The full time roles include immediate benefit eligibility, **3 weeks vacation to start as well as 5% annual bonus eligibility**

**What you’ll do**
- First point of contact responding to a high volume of inbound inquiries; supported by scripted responses and an internal knowledge management system; gains insights into customer needs, challenges and risks
- Communicates Effectively - speaks clearly, attentively listens, provides timely and helpful information
- Tech Savvy with ability to learn new tools, technologies and systems building awareness of client policies & programs; capable of navigating screens while type and talk exact verbatim
- Drives Results and works towards exceeding goals and delivering high quality work; required to meet standard Key Performance Indicators
- Escalate issues following established escalation processes to address customer requirements
- Maintain discretion and confidentiality in handling sensitive information

**What you will need**:

- Mandatory verbal and written Bilingual skill set in French and English. (Quebecoise French highly preferred)
- Love talking to people and providing solutions; will acquire skills to perform repeatable transactions and services
- Must be comfortable in a structured **call centre** environment and available to work within business hours**:Monday - Friday 8 am - 8 pm - Rotational Schedule**:

- ** The recruitment process will include online cognitive aptitude assessment and completion of background checks including Credit, Criminal, and Public Safety Verification.

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