Portfolio Managing Director

**Who We Are**

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

The **Portfolio Managing Director**has overall accountability for assigned real estate portfolios on a client account including ownership for overall client relationship, understanding client strategy, managing and overseeing client operating budget and BGIS profit and loss, account management and growth, and service delivery for their portfolio of properties and customers.

**KEY DUTIES & RESPONSIBILITIES**

**People and Culture**
- Accountable for employee-related function including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations.
- Reinforces BGIS values and culture.Drives and supports health and safety expectations on the account.

**CLIENT RELATIONSHIP AND RETENTION**

**Client Relationship**
- Ownership and accountability for client relationship and for achieving client satisfaction objectives for their portfolio primarily and to the overall account.
- Develops and maintains effective relationships with their portfolio clients and portfolio occupants, managing portfolio clients and occupant expectations and ensuring client and customer satisfaction is achieved.
- Acts as the central point of escalation for issues pertaining to their portfolios.
- Position level of client representatives with whom this position typically interacts with are typically at the senior management level.
- Contributes to the account Memorable Customer Experience program.Supports efforts to secure expected L2R scores for the account.

**SERVICE DELIVERY AND FINANCIAL MANAGEMENT**

**Service Delivery Management**
- Overall ownership for ensuring all client service obligations are met and delivered and that all operational metrics are achieved.
- Accountable for ensuring work aligns with all requirements including but not limited to environmental, health and safety, and building standard requirements.
- Collaborates with relevant concerned parties and account team in the continuous identification, development and implementation of innovative solutions to continually deliver value to portfolio’s and the client.Collaborates with Enterprise shared services groups to ensure portfolio is receiving optimal operational support for service delivery.

**Financial Management**
- Owner of portfolio client and BGIS budgets.
- Responsible for working with key concerned parties to build client and BGIS budget for the Portfolio.Ensure appropriate tracking and management of the budget.

**BUSINESS INTELLIGENCE AND INSIGHTS**

Leverages account Business Intelligence tools and dashboard to identify meaningful operational insights for their portfolio.

**PROFITABILITY, GOVERANCE AND RISK MANAGEMENT**

**Profitability**
- Ownership and accountability for achieving profitability targets through effective planning, leadership, operational, financial and risk management as well as implementation of process and technological improvements.
- Collaborates with account service delivery leaders and collaborates with relevant concerned parties in the continuous identification and implementation of best practices; review, refinement and/or development and implementation of processes, technologies and sustainable practices, leveraging self-perform wherever possible to achieve efficiency gains.
- Directs the implementation of related enhancements for their portfolio and for the overall account.Collaborates with product line leaders to ensure financial and operational targets are achieved.

**Governance**
- Contributes to account governance processes and protocols.Ensures their portfolio meets or exceeds all governance requirements.

**Risk Management**
- Actively contributes to account processes and procedures to mitigate all operational and financial risks.Supports account activities in completing risk management audits and assessments.

**STRATEGIC VALUE AND GROWTH**
- Accountable for leading and developing the Strategic Portfolio Plan (SPP), for driving strategic initiatives, innovation and opportunities for improvement, value and services expansion - this will align with account Strategic Account Management Plan (SAM).
- Continuously engages their portfolio clients in discussions to understand and anticipate needs, specifically in space optimization and identify additional services.
- Develops, recommends, implements and directs the execution of strategic and account expansion plans to enable results including but not limited to business growth, achieving and enhancing performance.
- Collaborates w