Banquet Captain

**Join Our Team**:
Work in a fast paced, upscale convention centre with a dynamic team that boasts of employee diversity and which is built on mutual respect, collaboration, and excellent service. Infinity Convention Centre provides employees with the same level of care and attentiveness that we expect to be shared with our guests.

We offer flexible scheduling based on the weekly availability you provide.

**Responsibilities**:

- Demonstrate a thorough understanding of all ICC service standards and consistently project these standards while on duty
- Monitor, guide, and coach team members to ensure adherence to these high service expectations
- Take charge of event preparation, ensuring all logístical details are organized efficiently to meet or exceed service time targets
- Take full ownership of assigned events, ensuring all aspects of the service are executed flawlessly
- Maintain effective communication with both the team and clients, fostering an environment of collaboration and excellence
- Review and understand all Banquet Event Orders (BEOs) in detail before each shift, ensuring that all event-specific needs and expectations are clear and actionable for the team
- Serve as the primary point of contact for clients, ensuring that all interactions are handled with professionalism and care
- Maintain a high standard of personal grooming and appearance, and monitor staff for compliance to these standards
- Manage critical staff-client interactions and provide feedback on staff performance, recommending staffing adjustments when necessary to optimize service delivery
- Complete any additional duties as assigned by supervisors

**What we Look For**:

- Minimum of 2-3 years in a banquet facility of full-service hotel
- Previous supervisory experience is preferred
- Smart Serve Certified
- Must be able to stand, walk, and bend for extended periods during the entire shift
- Capable of lifting, carrying, pushing, pulling, or otherwise moving heavy objects as needed for event setup and breakdown
- Self‑motivated, with the ability to make effective decisions
- Demonstrates initiative, and work with mínimal supervision
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Excellent communication skills

**Job Types**: Part-time, Permanent

Pay: From $23.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule
- On-site parking
- Paid time off

Ability to commute/relocate:

- Gloucester, ON: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

**Location**:

- Gloucester, ON (preferred)

Work Location: In person