Body Shop Administrator

Company:
Capital Ford Lincoln (Winnipeg)

Capital Ford Lincoln Collision Centre in Winnipeg is looking to add to their Rockstar team If you enjoy a fast-pace challenge, providing customers with a seamless experience, and looking for opportunity to grow your career, we are looking for a Body Shop Administrator

Essential Duties:

- Conduct detailed inspections of repaired vehicles to ensure compliance with Capital’s quality standards
- Collaborate with technicians, repair planners, and customer service to address and rectify any customer quality concerns promptly
- Exceed customer expectations by delivering vehicles in exceptional condition
- Manage parts ordering and inventory to prevent shortages and maintain stock levels
- Perform comprehensive assessments of damaged vehicles, documenting and recommending repairs as per inspection results
- Act as the main point of contact between customers, insurance companies, and repair teams, ensuring effective communication
- Schedule repair projects efficiently to optimize shop productivity and adherence to deadlines
- Monitor repair progress, adjusting workflows to address any delays or issues directly
- Work across departments to improve operational efficiency and resource allocation
- Ensure accuracy and completeness of all repair documentation and customer records
- Provide excellent customer service, including greeting customers, scheduling appointments, and communicating repair details and expectations
- Offer guidance to customers on vehicle maintenance and care, aligning with manufacturer specifications
- Clearly explain any additional repair needs, costs, and time considerations to customers
- Ensure repair orders are clear and comprehensive for all parties involved

At Capital, we understand the importance of family and work-life balance. We believe that our employees are our most valuable asset, and we strive to create a supportive and inclusive workplace. As such, we offer a variety of family-oriented programs, including:

- Prescription, Dental, Eye Care, Paramedical, Life insurance
- Short and Long term disability coverage
- Group RRSP options
- Regular family-friendly social events
- Employee and Family Assistance Program
- Competitive wage plan
- Opportunity for advancement throughout the Auto Group in our 10+ locations throughout Canada and California

Qualifications:

- Experience working in a body shop or other automotive shop environment is an asset
- Strong organizational skills with the ability to prioritize tasks effectively
- Attention to detail and a commitment to maintaining cleanliness and orderliness
- Ability to work independently with mínimal supervision
- Strong work ethic and a proactive attitude
- Good communication skills and the ability to work well in a team environment

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.