Service Technician I

**What we will offer you**:
**Culture**: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
**Opportunity**: A continuous focus on professional development with many opportunities for training & career growth.
**Health & Wellness**: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
**Competitive Compensation**: We offer a highly competitive salary package, ensuring that you hard work and dedication are recognized and rewarded accordingly.
**Flexibility**: We understand the importance of work-life balance, we offer flexible work arrangements to ensure our field staff are home every night.
**Technology**: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
**Safety Focused**: We care about you and have committed to a zero-harm workplace.
Reporting directly to the Market Manager, the Service Technician I is an apprentice that is responsible for installing, servicing and repairing new and used appliances and propane systems while under the ongoing and direct supervision of a certified Service Technician. The Service Technician I will complete the assigned daily work schedule as provided by the supervising certified Service Technician and for following their ongoing directions for completing the work orders and related documentation. The Service Technician I is also accountable for upholding the highest standards for safety in the service and handling of propane and for conducting regular vehicle inspections and maintenance. It is expected that all apprenticeship requirements in order to challenge the jurisdictional exam will be completed within two (2) years.
**What you'll do**:

- Install service and repair used and new gas-fired equipment and propane systems with direct supervision from a certified Service Technician.
- Maintain and complete a logbook capturing hours of work and duties performed in compliance with apprenticeship requirements.
- Accurately prepare and submit daily service work orders and supporting documents as directed by the supervising Service Technician.
- Conduct and maintain the highest standard of safety in all activities and operations ensuring compliance with the regulatory bodies and relevant regulations.
- Ensure full understanding of Guardian standards and procedures and Health, Safety and Environmental regulations. This includes completion of pre and post vehicle inspections as required.
- Collaborate with the Service Coordinator frequently for routing and scheduling information. Notify the Service Coordinator of any service, customer, routing, scheduling or safety issues immediately to obtain their guidance and instruction on how to resolve the issue or situation. Obtain their approval for overtime and submit hours worked on a timely basis bi-weekly.
- Collaborate with the Market Manager, your direct manager, and inform them of any successes, issues or challenges encountered.
- Provide exceptional customer service by promoting the company and its products and services in a positive manner and maintaining good customer relations through actions and dialogue. Seek and capitalize on sales opportunities as they arise.

**What you bring**:

- Completion of apprenticeship program required to be completed if hired.
- Provincial entry level certificates and/or record of training is required to be completed if hired.
- Valid driver’s license with three (3) years’ experience and a clean drivers abstract.
- Physically fit and able to lift heavy objects on a regular basis.
- Good customer service skills.
- Fluency in French/English, both written and verbal, is an asset.
- Mechanical aptitude an asset.

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.