Department Manager, General Merchandise

**Department Manager, General Merchandise - Northern Canada**: Northern Communities, Canada-Wide - Retail **Our Promise to Indigenous Peoples**: The North West Company ("NWC" or "North West") recognizes its longstanding relationship with Indigenous Peoples and its role as the largest provider of goods and services to Indigenous communities in northern Canada. North West’s predecessor entities were fur trading and provisioning companies that economically intertwined with Indigenous Nations for hundreds of years, well before the accelerated settler periods of the 19th and early 20th centuries. North West acknowledges its predecessors were also instruments of European sovereignty and power that contributed to the colonization of Indigenous territories and Nations that make up the geography of Canada today. In the spirit of Truth and Reconciliation, we acknowledge Canada’s colonial history and the policies of racism that created power imbalances throughout history and the resulting harm done to Indigenous Peoples. **_Our Promise to Indigenous Peoples is a reaffirmed commitment to building more collaborative relationships that will enhance the inclusion and social well-being of Indigenous People of Canada. We fully commit to the spirit of reconciliation reflected in the Truth and Reconciliation Commission’s Calls to Action and final report._** **Help Us Serve Rural and Remote Communities**: The North West Company plays a critical role in serving rural and remote communities across Canada’s north. Customers trust our Northern stores and NorthMart stores to provide the products and services that make their lives better. In turn, we trust our in-store personnel to deliver If you are considering a career in the north, we offer excellent compensation and the freedom to make a store your own. You’ll have the rare opportunity of experiencing life in the north, with its outdoor activities and culturally engaged communities. We put our full support, including first-rate training, behind you. Many of our most successful operators worked their way up through our stores. If you are ready for adventure and hungry for a meaningful, wide-open career, take a look at what we have to offer. **More than just a retail job.** **Start your next adventure.**: The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. This is an excellent opportunity to join a team where your experience and work ethic are appreciated and rewarded. With Northern/NorthMart, you’re encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work. Are you a couple? Friends, siblings or just two colleagues that get along really well? We are looking for enthusiastic and highly motivated retail professionals who welcome the opportunities for career advancement that we have to offer. If you are customer service leaders with a passion for being part of a hardworking retail team **Northern/NorthMart offers rewarding experiences and unique opportunities for growth.** - Competitive salaries - Comprehensive benefits package - Allowances for both food and accommodation - Paid training **Your Responsibilities** The General Merchandise Manager is accountable for the successful day-to-day operation of the General Merchandise Department. This includes the implementation of company standards, protection of company assets, attention to maintaining a local competitive position, and the development and training of staff. The incumbent supports the rest of store management team and fosters positive customer relationships. **Provide excellent customer service and deliver on the Value Offer.** - Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service - Monitor and adjust customer service levels as needed - Deal with customer complaints and requests quickly and effectively - Address and respond to all customer inquiries - Ensure an enjoyable shopping experience for customers - Schedule staff to maximize customer service and fulfill business needs **Manage the General Merchandise Department to maximize sales and grow profits** - Develop departmental business plans in order to meet or exceed sales and gross profit goals ( The Book -macro gap analysis) - Meet or exceed the daily operating disciplines,ensure that shelves are filled and the department is clean and presentable - Ensure operating goals are met by monitoring performance, following merchandising practices, supporting promotions, maintaining operational standards and controls. Take remedial actions as required. - Provide regular input to Sales Development Team on sales trends and new wanted items. - Fully support and participate in all seasonal, promotional merchandising, advertising campaigns and P.O.P strategies as directed through Selling Events Binder. - Complete weekly competitor price