Customer Service Specialist

Imagine yourself- Doing meaningful work that makes an everyday impact on the world around you.
- Growing your expertise and expanding your skillset with every project.
- Owning your ambition and fueling your career growth.

At Trojan Technologies, you have the power to make it possible.

When you join the Trojan Technologies team and the broader Veralto network, you become part of a unique culture where purpose meets possibility: where the work we do makes an everyday impact on the world’s vital water resources, and where you’ll have the power to deepen your skillset, own your ambition, and fuel your career growth.

As part of the NA Service and Customer Care Team, the Customer Service Specialist applies standard work, best practices, various tools and internal systems to deliver proactive customer focus and timely completion of replacement and spare parts order entry processing, quote support, support field service site visits through emergency parts coordination and support responses for general customer service inquiries. Working closely with Account Managers and Field Service teams, the position provides critical support to the success of our proactive customer focused Service business.

ACCOUNTABILITIES
- Complete all customer replacement and spare part order entries in INFOR LN
- Track and follow up on OTD of orders
- Assist Acct. Managers in Quoting as needed
- Coordinate Field Service Tech site visit part needs based on site conditions and emergency requirements.
- Handle incoming customer service inquires related to parts orders.
- Work with logistics and internal operations to solve complex customer issues relating to international trade, or supply chain constraints.

CRITICAL COMPETENCIES
- Strong customer service and people skills; ability to handle challenging situations with customers and bring problems to a positive resolution
- Ability to communicate effectively with multiple stakeholders, internal customers and associates in a global environment
- Self-motivated and able to multi-task and balance workload priorities to manage concurrent, conflicting priorities but still meet and negotiate deadlines
- Attention to detail combined with strong organizational and scheduling skills
- Excellent verbal and written skills
- Strong team skills and acumen - be aligned and rally behind the business vision and common goals while achieving individual ones.
- Ability to operate in a fast-paced environment, organize and prioritize under pressure
- Ability to effectively and constructively problem-solve individually or in a collaborative team setting.

QUALIFICATIONS
- Post-secondary education in a related discipline
- 3-5 years of experience in a customer service environment; technical field a preference

Trojan Technologies is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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