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Bilingual Technical Support Representative

2 weeks ago

Spruce Grove, Canada Seljax Full time

**Bilingual Technical Support Specialist**

Seljax requires a Bilingual Technical Support Specialist to join our dynamic and growing company. The primary focus of this position is to manage and resolve customer technical support issues. The Bilingual Technical Support Specialist are accountable for enforcing the highest quality operational standards for customer satisfaction and service quality, and bring expertise in developing customer service policies and procedures to ensure consistent customer service and satisfaction. Included in the position is the opportunity to assist in the maintenance of the internal IT department.

**Duties and Responsibility** Must have a positive attitude and be a team player. Must be self motivated, organized and a natural problem solver. Must have excellent project management skills.
- Troubleshoot software and hardware issues and provide solutions
- Assist customers with network connectivity problems, including VPN setup
- Diagnose and resolve operating system errors and conflicts
- Install, configure, and maintain computer hardware components
- Collaborate with other team members to escalate complex issues when necessary
- Document customer interactions and resolutions in our ticketing system
- Stay up-to-date with the latest technology trends and advancements

**Skills and Knowledge** 3 years customer service experience in a technical support/troubleshooting environment. Strong computer skills. Exceptional communication, organizational, problem solving and time management skills. Ability to handle a high workload in a fast-paced and challenging environment. A Strong sense of process improvement and a high level of customer focus.

**Remuneration** To commensurate with experience.

**Salary**: $50,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- On-site parking
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person