Specialist, Volunteer Services

Position Profile:
**Humber River Hospital. Lighting New Ways In Healthcare.**

Since opening our doors as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Hospital, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Hospital is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Hospital, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care

Right now we’re looking for a **Full time Specialist, Volunteer Services **to work in our **Volunteer Services **team.

**Reporting Relationship**:Director, Volunteer Services

**Hours of Work** 9:00am - 5:00 pm and 12:00pm -8:00pm on a rotational basis. Additional hours may be required to support program initiatives.

**Location: Humber River Hospital** - Wilson Site, travel between sites may be required

**Non Union**

**Responsibilities**:
The Specialist, Volunteer Services is responsible for overseeing the day to day service activities of volunteers. Reporting to the Director, Volunteer Services, the Specialist will assist in the development, implementation and evaluation of an innovative, customer-focused volunteer program.
- Working closely with the team to develop high quality volunteer programs across all sites
- Participating in recruitment and selection, orientation, placement, training, recognition and evaluation of volunteers
- Liaison with managers and designated staff to develop, evaluate and update volunteer service assignments and programs
- Connecting with volunteers in their service assignments to ensure high quality service to Hospital departments and rewarding experiences for volunteers
- Promoting volunteer programs to Hospital staff
- Monitoring of industry trends and developing leading edge volunteer service programs

**Requirements**:

- Degree or Diploma in a related field, a diploma in Volunteer Management
(significant relevant experience may be substituted for formal education)
- A minimum of 2 years’ experience working with volunteers - health care preferred
- Demonstrated excellent customer service skills
- Well developed verbal and written communication skills
- Presentation skills required, training experience an asset
- Superior organizational skills
- Able to work independently and as a member of a team
- Strong computer skills - Microsoft office, Vsys One, and web based recruitment
- Personal vehicle required for travel between sites
- Excellent attendance and discipline free record required.

**Why Humber? Why Now?**

Humber River Hospital is on an exciting transformation journey of redefining patient care, as we leverage the most advanced technologies to enhance all aspects of delivering high-quality, safe care. We continue to build a people-centered workplace with excellent staff and physician engagement by hiring passionate, diverse and inclusive healthcare professionals. People who care and encompass our values of _Compassion_, _Professionalism_ and _Respect_. People who are committed to making a positive difference.

We are a **Huron Consulting** hospital, focused on building our evidence-based leadership practice and hardwiring a culture that WOWs.

Humber River Hospital is a member of the** Toronto Academic Health Science Network **(TAHSN), which is a dynamic network of academic health organizations providing leading edge research, teaching and clinical care.

We have collaborated with TAHSN member institutions in addressing the challenges of the COVID-19 pandemic. Our membership in TAHSN supports our strategic pillar of advancing Humber River Hospital as a community academic hospital.

Humber River Hospital was the recipient of the **2021** **Excellence in Patient Safety Award **by the Canadian College of Health Leaders. This award recognizes teams that are committed to improving patient safety within a healthcare environment, through leadership, innovation, culture, and best practises.

Why? Because at Humber River Hospital, we know it is our people and our ability to innovate that allows us to consistently deliver a great patient experience and the best quality outcomes. After all, we are the hospital that believes *