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Co-op Student Experience Manager

2 weeks ago

Waterloo, Canada University of Waterloo Full time

Overview:
**Term: 20 months**

The Co-op Student Experience Manager is responsible for developing, in collaboration with Co-operative & Experiential Education leadership, Faculties and Students, a Co-op student engagement and success strategy for students in programs supported by Co-operative and Experiential Education. The Co-op Student Experience Manager ensures efficient and effective collaboration and consistency of process and service in areas of co-op student interaction. In alignment with the Co-operative & Experiential Education (CEE) student success strategies, the Co-op Student Experience Manager develops, plans, and executes tactical plans to focus efforts on the areas of greatest priority.

**Responsibilities**:
Drive co-op student success
- Develop metrics and service standards to set targets and goals
- Ensure CEE understanding and integration of prograM/Faculty co-op requirements
- Develop consistent strategies and programs to support development of skills and self-awareness to navigate the future of work and lifelong learning in collaboration with CEE colleagues and campus partners
- Develop and implement consistent, proactive processes on all aspects of CEE student interaction that enhance and support access, wellness, and inclusion
- Ensure ongoing engagement with a wide variety of stakeholders (e.g., WUSA, CEE staff, campus partners) to recognize barriers and collaboratively identify/implement sustainable processes, policies, and practices
- Develop and maintain relationships with student groups, societies, WUSA, Graduate Student Association, and Co-op Student Council
- Develop and continually improve co-op student feedback process and use to inform practice and processes that support student engagement, experience, and learning outcomes in WIL

Facilitate the integration of work and academic learning experiences to support access to Work-Integrated Learning/Co-op
- Ensure CEE engagement with understanding and integration of co-op with student attainment of competencies and learning outcomes (i.e., UDLEs), working together with relevant University of Waterloo stakeholders,
- Ensure, as appropriate, support for academic program reviews and co-op feasibility studies
- Support program enhancements as required (e.g., Co-op Education Research Certificate, FlexTerms, Accessibility standards)

Lead and manage direct reports and ensure the delivery of results in support of CEE mission, vision and guiding principles, including
- Providing information and context needed for the employee to be effective
- Hiring, developing, and retaining the best qualified staff available from inside or outside CEE
- Setting goals and expectations and helping employees create clear paths to success
- Developing effective work team dynamics
- Ensure appropriate back up, support and cross training to manage capacity
- Managing performance through both formal (performance appraisal) and informal methods such as regular feedback, coaching and one-to-ones
- Identifying development opportunities in others and co-creating with the employee a development plan; regularly following up on the progress of development

Provide overall leadership to the organization by
- Personally championing mission, vision and guiding principles and playing a leadership role in bringing them to life
- Providing leadership, direction, and strategic planning for Co-operative Education
- Monitor business practices to ensure that Co-operative Education has the appropriate practices and processes to work effectively internally and represent the University of Waterloo externally
- Lead the development of new capabilities required by the introduction of new systems, tools, or processes
- Develop productive, collaborative working relationships across CEE, external partners, and the University of Waterloo
- Lead the identification, development, and implementation of projects to improve access to coop, service quality, relationships, stakeholder satisfaction, timeliness, staff capability and performance
- Develop internal/external customer service standards, monitors satisfaction with service delivered and take action to restore and enhance service quality

Qualifications:

- University undergraduate degree
- Minimum 5 years working with students in an advisory capacity
- 3 years of experience working to advance student success via engagement, development, Work-Integrated Learning, or other initiatives within a post-secondary setting preferred.
- Experience managing and coaching student teams
- Experience in research design and methodology (e.g., about business, surveys, market domains)
- Demonstrated experience related to programs designed to support underrepresented student populations, non-traditional students and students who are academically at risk
- Strengths in relationship building, interpretation of data, process analysis, communication, presentations, collaborative teamwork, and knowledge of the Waterloo student experience will all be requir