It/ot Supervisor

Leclerc is a family business with 118 years of experience, tradition and know-how passed down from people with heart. Thanks to our 1,900 employees in nine plants in Canada and the United States, we are constantly innovating to exceed the expectations of both small and large appetites.

**Working at Leclerc means...**
- Working in a family business
- Evolving in a clean, temperate environment with the latest technology
- Starting a new job with paid and adapted training
- Benefit from a complete benefits program (drug and dental insurance, 1 week of sick leave [conditions apply], telemedicine, group RRSP with employer participation and more)
- Enjoy quality meals at low prices in the cafeteria (unlimited coffee, tea, cookies and bars)
- Enjoy free use of the sports facilities (basketball court, training room and cardio room)
- Save on our delicious products and discover exclusive novelties
- Take advantage of job security and opportunities for advancement within the company
- Integrate a rich company culture (Christmas, birthday and maternity gifts, use of the Poka platform and more)

Under the supervision of the IT Infrastructure Director, the IT/OT supervisor is responsible for maintaining a favorable dynamic for the delivery of IT/OT infrastructure projects, resolving IT requests and incidents, and offering exceptional service to clients. They are responsible for managing the infrastructure team on a daily basis.

**RESPONSIBILITIES**
- Coordinate activities related to the infrastructure
- Understand the context of production operations to adequately respond to internal clients' requests
- Promote quick resolution at the agreed SLA level and prioritize tickets effectively
- Ensure adequate follow-ups during ticket resolution
- Establish daily priorities and needs in collaboration with INFRA technicians and administrators
- Collaborate with INFRA technicians and administrators on ticket resolution
- Coordinate the follow-up of requests and incidents with external suppliers
- Actively participate in internal projects and those of our users
- Participate in the improvement of internal processes and the implementation of required changes
- Provide performance indicators for the team to identify improvement opportunities
- Participate in recommending and selecting technological alignments for operational activities
- Ensure strategic monitoring of the best tools and practices
- Manage the performance, capacity, availability, and security of our network, servers, and data
- Ensure the team acts proactively on alerts from automated monitoring tools
- Develop and execute maintenance and improvement projects for the infrastructure
- Draft and maintain comprehensive documentation in our internal library
- Validate daily processes in place and address recurring issues
- Provide level 3 support to operational and infrastructure teams
- Mentor and support the infrastructure team, ensuring they have the resources and knowledge to meet their objectives
- Conduct weekly and annual follow-ups with the teams

**REQUIRED SKILLS AND APTITUDES**
- 3-5 years of team management experience
- Completed AEC in computer science
- Experience in a decentralized environment (multiple sites)
- Familiarity with a work ticket tracking system
- Proficiency in French and functional English
- Willingness to travel occasionally (plants in the US and Ontario)
- Willingness to be on-call on a rotating basis, 24/7
- Interest in customer service and teamwork
- Ability to solve problems quickly
- Willingness and enthusiasm to actively participate in IT/OT improvements
- Strong learning capability
- Knowledge of network environments (Rockwell, Allen-Bradley, Cisco, Fortinet)
- Demonstrate autonomy, initiative, and creativity
- Strong analytical, synthesis, and judgment skills
- Professional and proactive attitude
- Leadership and rigor
- Good stress, time, and priority management
- Results-oriented
- Ideally:

- Relevant experience in a manufacturing environment
- Demonstrated experience in a manufacturing environment, particularly in OT