Service Shop Coordinator

2 weeks ago

Ottawa, Canada Parts for Trucks Full time

Parts for Trucks is a leading provider of heavy-duty truck repair services, specializing in maintaining and repairing vehicles in the heavy-duty transportation industry. With operations coast to coast, we are committed to delivering high-quality service to our valued customers. With a dedicated team of skilled technicians, we take pride in our commitment to excellence and customer satisfaction

We are currently seeking a highly motivated and experienced **Service Shop Coordinator** to join our team. The **Service Shop Coordinator** plays a crucial role in overseeing the daily operations of our repair shop, ensuring efficiency, quality, and safety standards are met. This position requires strong leadership skills, technical expertise in heavy-duty truck repair, and a proactive approach to problem-solving.

**Schedule: 12:30 pm to 11:00 pm, Monday - Thursday**

**Details**:

- Serve as the primary point of contact for customers and technicians, ensuring efficient communication throughout the repair process.
- Coordinate and schedule repair operations, making estimates and ensuring resources are allocated appropriately.
- Monitor repair progress to ensure repairs are completed on time and to quality standards.
- Maintain accurate records of repair activities including work performed, parts used, and costs incurred.
- Provide exceptional customer service, resolving customers concerns promptly and professionally.
- Stay up to date with industry trends, technologies and best practices related to truck repairs.

**Requirements**:

- High school diploma or equivalent. Additional certification or training in automotive or truck repairs an asset.
- Proven experience in truck repair coordination or a related role, demonstrating strong organizational and communication skills.
- Solid understanding of truck repair operations, including diagnosing and coordinating repairs.
- Excellent problem-solving abilities and strong attention to detail.
- Proficient computer skills, including experience with repair management software and Microsoft Office.
- Strong multi-tasking and time management skills, with the ability to prioritize tasks and meet deadlines.
- Exceptional customer service skills with the ability to build and maintain positive relationships.
- Ability to work effectively both independently and as part of a team.
- Standing and some moderate to heavy lifting (up to 80 pounds).

We offer a competitive compensation package, including group benefits and a retirement savings plan, safety allowance, employee assistance program, and stable employment. Wages are commensurate with qualifications and experience.

We thank all applicants for their interest. Only those selected for an interview will be contacted.
- Parts for Trucks is an equal opportunity employer. We value a diverse and inclusive workplace and are committed to equitable hiring practices._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Evening shift

**Location**:

- Ottawa, ON K1B 3T3 (required)

Work Location: In person

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