Customer Service Representative

**About us**

**Sessions Cannabis in Collingwood is an **_**independentlyowned**_ **and **_**operated **_**recreational cannabis store. **Sessions was designed and built to blend into and become a part of the community we serve. Our mission is to deliver a knowledgeable and personalized cannabis experience to meet our customers unique needs, offering easy to understand information about Terpenes to THC.

We provide and source the highest quality cannabis products from the most
established and well-known brands, while also sourcing unique and smaller
producers to satisfy the needs of an enthusiast to a connoisseur.

**The Position**:
We are looking for responsible and trustworthy individuals who are able to work flexible hours, Friday through Sunday. Applicants must be passionate about the cannabis industry and want to be part of a team committed to reducing the stigma and exemplifying the modern cannabis landscape.

Reporting to the Store Manager, the Keyholder holds a key role within our
organization. As the Keyholder you must develop, cultivate and foster relationships with our customers, advising and educating on suitable cannabis products. Keyholders must exude a professional, positive and welcoming attitude at all times.

**Requirements**:

- Minimum 19 years old
- CannSell certification required
- Criminal Background check required
- Ability to consistently work nights and weekends
- Minimum 1 year customer service experience in a retail setting
- Demonstrate a high level of integrity and responsibility, adhering to all AGCO regulatory requirements and company policies
- Excellent communication and organizational skills
- Passionate about the cannabis industry with a desire to learn
- Ability to develop meaningful connections through creating relationships in the community with customers and peers based on a foundation of trust and teamwork
- Must be flexible with hours and comfortable with change in a fast paced industry

**Responsibilities**:

- Assist and educate customers while building enduring and long lasting relationships
- Drive sales through education and product knowledge
- Continue to increase your level of cannabis knowledge and curate experiences that go above and beyond expectations
- Be mindful of sales objectives and business matters
- Ensuring the dispensary is clean and well-organized at all times
- Effectively utilize a cannabis compliant POS sysme and cash register and be able to troubleshoot
- Complete tasks as assigned by the Store Manager, Assistant Store Manager
- Assist with inventory audits
- Help recieve and merchandise product
- Abide by all company policies and procedures
- Assits in the opening and closing of the store
- Closes out the register and communicates any shortages or overages to the Manager or Assisant Manager
- Support the maintenance and orgaization of the Vault and Dispensary

**Job Type & Salary**:

- Part-time, permanent
- Starting at $18-19 per hour

**Who Should Apply?**
- If you have a talent for the retail experience including educating and engaging
- customers.
- Strong communicators with the ability to create meaningful connections with a diverse customer base.
- Passionate about engaging with your community and supporting your peers as we educate Canadians about cannabis.
- **Sessions Cannabis in Collingwood**_ is an equal opportunity employer and values the diversity of our team members and customers. We thank all those who apply, only those selected for an interview will be contacted to move forward.

**Job Type**: Part-time

**Salary**: $17.00-$19.00 per hour

Expected hours: 15 - 30 per week

Flexible Language Requirement:

- French not required

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Collingwood, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you at least 19 years of age or older due to regulations?

**Experience**:

- Customer service: 1 year (required)

Licence/Certification:

- CannSell Certificate (required)

Work Location: In person