Service Manager

5 days ago

West Kelowna, Canada Fountain Tire Full time

Overview:
**Fountain Tire West Kelowna** **(#2 1345 Industrial Road, Westbank)** **is searching for a friendly and knowledgeable **Service Manager** to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction.

**Salary: $60,000/year + incentives (wage depending on experience)**

**Benefits: Health, Dental, RRSP Matching**

**What We Offer**:

- Regular day shifts
- Great discounts for you and your family on tires, parts and mechanical services
- RRSP matching program
- The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store

**As a Service Manager, your duties will include**:

- Overseeing and managing mechanical and tire services
- Setting quality standards and maintaining the quality of all shop activities
- Ensuring completion of shop maintenance and repair work
- Addressing customer complaints and inquiries in a courteous, professional manner
- Advising technicians of work that must be completed
- Ensuring technicians compliance with company standards regarding quality, safety, and customer service
- Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
- Maintaining the cleanliness of the shop
- In charge of the hole mechanical department and will be overseeing inventory and service bookings
- 3-5 years’ experience as a Service Manager or Service Advisor providing Service Estimation
- Knowledge of mechanical services
- Effective leadership skills, with a strong focus on operations and business processes
- High level of integrity and accountability
- A customer service focus
- Ability to develop and maintain effective relationships with team members and customers
- Strong communication, and interpersonal skills
- Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements
- Flexible, patient, and calm when working with tight schedules

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