Customer Success Manager
1 week ago
**PosiTrace** **by Global Fleet Management is a rapidly growing Canadian SaaS company specializing in GPS tracking, with a global footprint. We are currently seeking an **Customer Success Manager** to join our team, based in our office in Burnaby, with a primary focus on managing and nurturing existing business accounts in Canada and US. This role involves building and maintaining excellent customer relationships, as well as strategically developing these accounts for organic growth. **Responsibilities** - Manage existing PosiTrace customer accounts as a brand ambassador. - Conduct regular account status checks for service users, ensuring they receive proper training. - Implement core functionalities tailored to each client's operations and requirements. - Consistently seek ways to improve client operations, optimize PosiTrace usage, and identify opportunities for upselling. - Ensure client satisfaction and proactively identify potential reasons for deactivation to retain customers. **Account Management** Provide comprehensive account information, including billing details and contracts.Onboarding for New Users. - Generate access, set up accounts, and facilitate platform navigation for new users. - Assist with the seamless implementation of new units, ensuring proper installation within 15 days of delivery. - Guarantee correct device installation, platform configuration, subscription, and functionality. - Act as the main point of contact for daily client queries, mediating with technical support, operations, and finance. - Proactively identify and address potential issues before they become problematic. - Assume the role of Project Manager, taking charge of problem resolution and keeping clients informed. - Collect and document client feedback for consideration by the Product department. - Drive the referral program and encourage positive feedback on various platforms. - Invite clients to participate in interviews with the Marketing and Product teams. - Demonstrate a positive "consider it done" culture. - Upsell and cross-sell products and services to increase Monthly Recurring Revenue (MMR). **Requirements**: - Excellent written English communication skills are imperative - Demonstrable experience in customer service or as a customer service representative. - Strong telephone communication and active listening skills. - Familiarity with customer relationship management systems and practices. - Customer-oriented with the ability to adapt/respond to different personalities. - Excellent communication and presentation skills. - Ability to multitask, prioritize, and manage time effectively. - Technical degree/Business degree. **Compensation** - Base salary from $55,000 - $60,000 CAD per year - Great commission structure - Variable Earnings Target: $20,000 per year **Benefits** - Professional growth oppportunities - Health benefits after probation period We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.
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Customer Success Manager
1 week ago
Burnaby, Canada Global Fleet Management Full timePosiTrace by Global Fleet Management is a rapidly growing Canadian SaaS company specializing in GPS tracking, with a global footprint. We are currently seeking a **Customer Success Manage**r to join our team, based in our HQ in Canada, with a primary focus on managing and nurturing existing business accounts in Canada and US. This role involves building and...
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Customer Success Manager
2 weeks ago
Burnaby, British Columbia, Canada Unleashd Technologies Ltd. Full timeCustomer Success ManagerUnleashd, a leading technology company in the automotive software industry, has a rare opportunity for a Customer Success Manager to join our growing team based in the Lower Mainland.HighlightsA mix of remote work and on-the-road customer meetingsCompetitive compensation ranging from a base of $75,000 to $85,000, plus commission and...
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Customer Success Manager
1 day ago
Burnaby, British Columbia, Canada CadMakers Full timeAre you ready to help cmBuilder transform the construction industry from the inside out? We're looking for a Customer Success Manager (CSM) with a strong foundation in BIM/VDC and construction to join our team. In this role, you'll partner directly with our customers to help them unlock the full potential of our web-based 3D site logistics and 4D simulation...
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Customer Success Manager
4 weeks ago
Burnaby, Canada CadMakers Full timeCustomer Success Manager (VDC) - cmBuilder Be among the first 25 applicants. 1 day ago. This range is provided by CadMakers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$80,000.00/yr - CA$100,000.00/yr Are you ready to help cmBuilder transform the construction industry from the...
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Customer Success Manager
2 weeks ago
Burnaby, Canada CadMakers Inc. Full timeAre you ready to help cmBuilder transform the construction industry from the inside out? 🚀 We’re looking for a Customer Success Manager (CSM) with a strong foundation in BIM/VDC and construction to join our team. In this role, you'll partner directly with our customers to help them unlock the full potential of our web-based 3D site logistics and 4D...
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Customer Success Manager
2 weeks ago
Burnaby, Canada CadMakers Inc. Full timeAre you ready to help cmBuilder transform the construction industry from the inside out? 🚀 We’re looking for a Customer Success Manager (CSM) with a strong foundation in BIM/VDC and construction to join our team. In this role, you'll partner directly with our customers to help them unlock the full potential of our web-based 3D site logistics and 4D...
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Customer Success Manager
7 days ago
Burnaby, Canada CadMakers Full timeAre you ready to help cmBuilder transform the construction industry from the inside out? 🚀 We’re looking for a Customer Success Manager (CSM) with a strong foundation in BIM/VDC and construction to join our team. In this role, you'll partner directly with our customers to help them unlock the full potential of our web-based 3D site logistics and 4D...
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Customer Success Manager
4 weeks ago
Burnaby, Canada CadMakers Inc. Full timeAre you ready to help cmBuilder transform the construction industry from the inside out? 🚀 We’re looking for a Customer Success Manager (CSM) with a strong foundation in BIM/VDC and construction to join our team. In this role, you'll partner directly with our customers to help them unlock the full potential of our web-based 3D site logistics and 4D...
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Customer Success Manager
3 weeks ago
Burnaby, Canada CadMakers Inc. Full timeAre you ready to help cmBuilder transform the construction industry from the inside out? 🚀 We’re looking for a Customer Success Manager (CSM) with a strong foundation in BIM/VDC and construction to join our team. In this role, you'll partner directly with our customers to help them unlock the full potential of our web-based 3D site logistics and 4D...
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Customer Success Manager
1 week ago
Burnaby, Canada CadMakers Full timeCustomer Success Manager (VDC) - cmBuilder Be among the first 25 applicants. 1 day ago. This range is provided by CadMakers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$80,000.00/yr - CA$100,000.00/yr Are you ready to help cmBuilder transform the construction industry from the...
