National Account Manager

**National Account Manager**
- Reports To

VP or Director, National Accounts

Location

Alberta, Manitoba, Ontario or Halifax

Type

Full Time

Closing Date

July 31, 2025

**Company Overview**

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2024 that ended July 2, 2024, the company generated sales of more than $68 billion USD.

Sysco, one of Canada’s Best Employers 2024, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

**Role**:
The primary focus of this role is to cultivate and manage relationships with both site locations and customer head offices, with the aim of enhancing sales, profitability, and service levels for Sysco’s Canadian operations. This involves executing various responsibilities promptly, courteously, and with a high level of professionalism.

**Role Responsibilities**:

- Manages the day-to-day business processes between national customers and the regional sites.
- Resolves issues that may arise from both the Canadian Support Centre (CSC) and site’s perspective.
- Effectively delivers on customer's evolving expectations and ensuring service levels are maintained.
- Proactively meets customer needs by fostering productive relationships, ensuring satisfaction, and promoting loyalty.
- Adeptly handles a range of issues arising from both site and customer perspectives, including product/vendor matters, inventory management, supply chain logistics, service levels, and compliance adherence
- Reviews and analyzes daily, weekly, and monthly reports relative to sales, inventory, credit, and service levels. This may include (but not limited to) vendor velocity requests, sales usage or invoice usage requests and routing information summaries requested by Canada Support Centre.
- Conducts and participates in daily, weekly, and monthly internal and external meetings/conference calls, as prescribed by the customer. Coordinates the inclusion of appropriate internal stakeholders.
- Works in collaboration with the VP National Accounts (VP NA), Directors, Account Managers, Analysts, Trade Management and Merchandising to identify new penetration opportunities and capture lost sales opportunities. Focuses on profitability and strategic case growth.
- Liaises with vendors to maintain strong working relationships, and works through contracts, fill rates, and product options. Coordinates culinary product presentations for customers.
- Coordinates the setup of new items/vendors, obtain logístical quotes, and communicates customer-directed initiatives (organizing new menu items) and promotions.
- Manages inventory level for (focus on proprietary items) by reviewing and addressing slow-moving/obsolete/expiring stock keeping units (SKUs) and communicates with planners about limited-time-offer items and changes in sales patterns. Maintains NBBD concerning expiration date and brand standards.
- Collaborates with pricing team and implements contract pricing, pricing catalogues, rebates, and premium allowances.
- Reviews and rectifies bill-back and contract pricing challenges. Maintains customer pricing catalogues. Works closely with the national pricing team to ensure proper pricing is implemented. Investigates and corrects any pricing questions.
- Coordinates with BT team and Analysts on all data reporting required by the client (e.g. Velocities, Vendor Short, Sub Report).
- Builds and maintains positive relationships with major healthcare chains and hospital groups.
- Manages and maintains Customer Service handbooks.
- Participates in back-of-house integrations (e.g.: Arrowstream Transmission Maintenance).
- Attends customer and industry events as needed.
- Fully utilizes internal Customer Relationship Management (CRM) tools (including Sysco 360) to manage contacts and track opportunities and results. Populates SPS activity including customer contacts, profiles, and notes.

**Supporting Responsibilitie