Racing Mutuel Clerk

6 days ago

Edmonton, Canada Century Mile Racetrack and Casino Full time

Century Casinos are known for their unique and dynamic environments where gaming, food & beverage and entertainment come together to provide an energetic and vibrant experience for their customers, making it a fast-paced, fun, and exciting work environment for its employees. We strive to be the employer of choice, Century Casinos implement innovative policies, practices, employee friendly initiatives and offer valuable benefits for its employees.

Reporting to the Racing Pari-Mutuel Operations Manager, Century Mile Racetrack and Casino is looking for a **part-time** **Mutuel Clerk** to join our **Off Track Betting (**OTB) team for horse racing.

**The Role**

To provide quality customer service to all Off Track Betting and Live Horse Racing patrons and assist them with placing wagers and utilizing betting machines. To develop, enhance and maintain positive and effective relations with customers and other employees. To operate within and comply with all rules and regulations put forth by Alberta Gaming, Liquor and Cannabis (AGLC) and the Canadian Pari-Mutuel Agency.

**What You’ll Do**
- Providing exceptional customer service
- Processing horse racing bets on specialized betting terminals
- Maintains and balances a float
- Responds to and resolves guest issues, escalates as required
- Provides basic technical support for betting machines, machine malfunction diagnosis
- Reporting any suspicious activity to Security or Supervisor
- Preparation and maintenance of decoders and televisions
- Identifies and reports counterfeit bills. (Cashiers and Managers)
- Follows all rules outlined by the Canadian Pari-Mutuel Agency
- All other job duties as assigned

**What We’re Looking For**
- Cash handling skills with the ability to mentally calculate cash back to guests
- Computer skills to process transactions
- Organizational and time management skills
- Analytical ability and critical thinking
- Ability to organize and communicate thoughts
- Ability to carry out responsibilities with limited supervision

**Education**: High school diploma. A combination of education and experience may be considered. Related OTB experience preferred but not essential.

**Schedule**:

- Varies between 4-8 hour shifts
- Must have Friday evenings, Saturdays and some weekdays availability

**Why Join Us?**
- Be part of a team that values creativity, collaboration, and excellence
- Enjoy a fun, fast-paced workplace with opportunities for growth
- Earn tips based on great service and customer satisfaction
- Discounted food
- Employee Assistance Program
- On-site parking

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