Bilingual Quality Analyst

3 days ago


Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**What will you do?**
- Conduct quality reviews focusing on case management principles as well as overall case management excellence of assigned disability claims files; record quality assurance results using audit tools
- Review new claim decisions and/or change of definition decisions to assure the quality of the decision as defined by our contract, philosophy and practices
- Meet service levels for quality, quantity and timeliness (individual and team)
- Provide feedback on evaluation along with suggestions of improvement
- Remain current on Group Life and Disability practices and processes
- Provide input on trends to support actionable recommendations for quality improvement
- Provide feedback on the assessment with strong supporting rationale, when there is a disagreement between Quality and Operation

**What do you need to succeed?**
- Must have Long Term Disability Claims Management experience 3-5 years
- Must have minimum of 3 years of experience as a Disability Case Manager
- Experience in auditing, sampling and reconciliation
- Knowledge of Organizational Effectiveness, Group Benefits and understanding of GB strategy
- Knowledge of other Group Benefits areas
- In-depth level of knowledge of disability claims (STD, LTD, and Health Management) processes, controls and systems (3-5 years of long term disability claims experience)
- PC knowledge (Windows XP, Excel, Word)
- Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.

**What's in it for you?**
- The opportunity to move along a variety of career paths with amazing networking potential
- Flexible Benefits from the day you join to meet the needs of you and your family
- We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
- We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada
- We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health
- LI-MS

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
56,000/56 000 - 93,000/93 000

**Job Category**:
Business Analysis - Process

**Posting End Date**:
16/05/2025



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