Team Leader, Small Business

Job ID : 6721
Category : Commercial Insurance
Brand : Economical
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Toronto, Canada

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, Definity has grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

**What can you expect in this role?**
- Contribute to the profitable growth of Economical's commercial insurance business by implementing standardized underwriting processes and services that meet or exceed broker needs and expectations.
- Manage a team of underwriters and underwriting technicians in Small Business Underwriting Operations
- Manages the day-to-day underwriting operations related to preparing quotes, new business and renewals, change requests, cancellations, etc. for Regional Underwriting Operations, auto and property products within his/her region.
- Ensures that the team implements processes in accordance with underwriting guidelines, standard operating procedures, and Economical's line of business and segmentation strategies.
- Be accountable for contributing to, and managing the execution of, a regional broker relationship management strategy and ensuring that brokers receive exceptional client service in all interactions.
- Within established underwriting authority and service levels, facilitate the team's escalation of market intelligence.
- Work with your leader and direct reports to drive strong performance against service level agreements, productivity levels, profitability targets, and key performance indicators (KPIs).

**People Leadership and Development**:

- Helps build and maintain a culture of high performance and sustained profitable growth by promoting and supporting an environment that encourages productivity, collaboration, teamwork, and a high level of professionalism.
- Participates in strategic workforce management for his/her function including resource planning, retention management, succession planning, recruiting as well as leading and coaching staff.
- Works with direct reports to set individual performance and development goals which align to Economical’s line of business and segmentation strategies, underwriting guidelines, productivity targets and KPIs.
- Develops solutions to achieve profitable growth targets, and coaches others as appropriate.

**Underwriting operational and technical expertise**
- Manages the day-to-day underwriting operations for his/her team of underwriters and technicians.
- Understand and align decision making to Economical's line of business and segmentation strategies.
- Enables appropriate selection, rating, and pricing in the relevant policy case management systems, and ensures that underwriting processes are applied in accordance with standard operating procedures, underwriting guidelines, and line of business and segmentation strategies.
- Ensures that endorsements, renewals, reinstatements and cancellations are examined and analyzed in accordance with our corporate standards and guidelines.
- Demonstrates strong underwriting judgment, deep understanding of products, appropriate rating structures and reinsurance structures.
- Guides underwriters in the analysis of relevant data and reports to effectively determine risk hazards and make accurate policy selection and pricing decisions.
- Oversees the effective negotiation of the terms and conditions of risk acceptance and pricing with brokers.
- Acts as a point of escalation for broker inquires and concerns, and for evaluation and approval of risks.
- Supports the performance review process for rating control, risk selection and data quality.
- Contributes to the training and development of underwriters, and provides technical expertise as well as counsel on products, systems and processes.
- Provides direction to the support staff regarding data entry in various underwriting and rating systems.
- Provides input to his/her leader on continuous improvement opportunities for underwriting processes and technologies t