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Service Tech Assistant
3 weeks ago
**SERVICE TECH**_**ASSISTANT**_**:
- WINDOWS AND DOORS**
LUX WINDOWS AND GLASS LTD. was founded in 1969 with just 5 employees in a small shop in Calgary. Now, with 105,000 sq. ft., state-of-the-art manufacturing facility, our experienced team of more than 280 employees consisting of engineers, installers, craftsmen, carpenters and sales professionals, are all committed to ensuring our customers are always completely satisfied. This commitment to care and attention is, and always has been, the hallmark of our family business.
We are looking for a motivated team player that is reliable, hardworking, has experience to join us as our **Assistant** Service Tech for our **Edmonton** Branch.
The **Service Tech Assistant’s** primary role is to provide customer service by way of installation and replacement of sealed units on construction sites and residential homes. Also, provide customer service by way of assisting with repairs, adjustments and installation of window and door components.
**Core values and characteristics required**:
- Consistently practice and promote the Lux Windows’ intention.
- Follow company policies and procedures.
- Comply with safe work practices and health and safety legislations, policies, and procedures.
- Successfully and accurately complete daily tasks and meet deadlines.
- Keep work areas neat and orderly.
- Effectively communicate and attentively listen with clients and coworkers.
- Commit to self-improvement.
- Actively contribute to continuous improvement.
- Follow the manager’s directions and promote teamwork.
- Seek constructive and positive approaches to resolve workplace issues.
- Commitment to internal customer service and support.
- Exercise organizational and time management skills.
- Practice good attendance and punctuality.
- Acceptance of miscellaneous duties as required.
**Performing the following Responsibilities**:
- Follow direction from the Service Technician to troubleshoot, test, repair, and service Lux products
- Safely operate service vehicles
- Maintain clean and organized service vehicle and tools
- Proactively prepare and load vehicle with parts and tools to perform daily service jobs
- Maintain detailed paperwork, job notes/requirements and recommendations
- Protect service site prior to beginning work
- Clean service site during and following service
- Ensure client is satisfied
- Manage time efficiently to consistently meet appointments times
- React quickly to changing internal and external business conditions and propose effective alternatives.
- Manage and resolve potentially stressful and difficult situations by involving the right people at the right time.
- Gain a clear understanding of all Lux Windows and Doors products and parts. Respond quickly and efficiently to internal and external customers
- Identify and report recurring problems or issues such as product defects or process issues
- Adhere to safe work practices
**Requirements**:
- 3+ years of window and door service experience
- 3+ years’ experience in customer service
- Valid Class 5 driver’s license with clean 3 year drivers abstract is mandatory
- Physically fit and able to lift 80lbs consistently
- Excellent customer relations, written and verbal communication skills
- Mechanically inclined with mechanical aptitude and enjoys working with your hands
- Strong organizational and communication abilities
- Critical thinking and troubleshooting abilities
- Self-starter that is organized and wants to positively impact the company and clients
- Capable of working under pressure to meet deadlines and prioritize work
- Actively engage at any opportunity to collaborate with colleagues and clients
- Proficient in Microsoft Outlook
- Unwavering commitment to safety, continuous improvement, and project management excellence
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
**Experience**:
- servicing windows and doors: 3 years (required)
**Language**:
- , read and write English (required)
Licence/Certification:
- Drivers License and a 3 year clean drivers abstract (required)
Work Location: In person
