National Service Operations Specialist

Job Description

National Service Operations Specialist

Rank 5

Scarborough, ON

What We’ll Bring:

- Company & Culture_- A hybrid work environment- A work environment built on teamwork, flexibility and respect- Professional growth and development programs to help advance your career- A focus on respect for people and continuous improvement- Summer Hours - condensed work week during the summer
- Benefits_- Competitive compensation package including bonus- Extended health care and dental benefits effective immediately- Company pension plan with additional employer contributions- Associate vehicle discount program- Reimbursement programs (tuition & fitness)- Paid holiday shutdown and competitive paid time off benefits- Sabbatical leave program

What You’ll be Doing:

- Information Sharing_- Proactively liaise with Zone Parts and Service Managers to ensure open communication, through monthly and ad-hoc communications- Provides TCI Management with regular updates related to Field After Sales activities- Manage After Sales involvement in supporting Zone initiatives such as (but not limited to) Annual Dealer Review and Objectives setting process, President Program, Dealer/Zone Feedback through regular collaboration with Dealer Standards and Sales Operations department- Support Zone Parts and Service Managers to coordinate National Staff to join in appropriate Parts and Service Manager Action Group (PSMAG) meetings- Support Parts & Service Dealer Communication Team subcommittee to coordinate messaging, agenda creation, slide deck preparations, dealer concern resolution, minutes of meeting review, etc.
- Maintenance Committee_- Proactively initiating new model year vehicle maintenance schedules set ups with Product Quality and Service Support and Warranty Claims departments.
- Performance Metrics_- With direction and guidance from Management, establish objectives for Zone Managers, the Zone Parts and Service Managers and the Area Parts and Service Managers.
- Training_- Manage all facets of the Area Parts and Service Managers and other Field Staff (Customer Retention Consultants, Field Warranty Consultants, Field Technical Consultants and Service Process Development Consultants) training as a group, including classroom and online courses, as well as training during general Field Staff meetings

What You’ll Bring:
- University Degree/College diploma in Business Administration, Automotive, or related disciplines- 5 years of related work experience, preferably in retail and wholesale operations- Field experience, specifically as an Area Parts and Service Manager is considered an asset- Experience in Parts and/or Warranty Claims areas is considered an asset-
- Excellent oral and written communication skills- Excellent prioritization, organizational, time management, problem solving, and analytical skills

About Us

Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on People, Passion for Toyota, Innovation and Make Things Better has made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

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