Director, Signature Banking, Montreal, Qc

Requisition ID: 215332

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**
Leads and oversees the Signature Banking in-market business ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures.

**Is this role right for you? In this role you will**:
**Supports the design and development of short and medium-term initiatives to successfully position Scotiabank within the market to achieve business objectives by**:

- Researching, gathering information on competitive intelligence and market positioning
- Conducting key analysis, developing proposals for significant issues affecting the market area
- Reviewing and providing feedback in response to proposals being put forward by Banking teams and making corresponding recommendations to the Managing Director, for implementation to achieve the National strategy
- Tailoring national Signature Banking initiatives to fit the needs of each Region

**Executes sales management strategies and lead the implementation of tactical plans for the assigned Team Leads, to support the Signature Banking strategy and business objectives by**:

- Motivating and focusing the efforts of Team Leads by geography
- Leading the sales effort to achieve the overall profit plan goals
- Conceptualizing objectives and prioritizing initiatives
- Anticipating and planning for potential risks and opportunities
- Deploying/engaging resources to support the strategies
- Resolving issues/negotiating compromises between team members and partners from other
- Acting decisively to move things forward in a timely manner
- Escalating issues/obstacles/trends to the Managing Director, with recommendations/solutions
- Allocates prospects and other business opportunities amongst the team

**Supports the sustainment and evolution of a client-centric culture and operating model by**:

- Conducting key sales and service management activities including scheduling, setting the agenda for, and preparing content for team GTBs, including partners as appropriate
- Preparing and managing content for regional team meetings
- Evaluating, recommending, and coordinating customer Net Promotor Score (NPS) initiatives in support of continuous improvement and increased client loyalty
- Supporting the execution of client segment migration strategies and in communicating these strategies to affected stakeholders

**Ensures the customer portfolio assigned to the Team receives ongoing attention to improve and retain relationships by**:

- Ensuring an active Business Development program with each relationship to ensure the Bank is familiar with the business’ operations and its principal officers
- Coaching to ensure each customer call and meeting has specific objectives
- Actively seeking customer feedback on Bank products and the delivery of customer service
- Ensuring the team interacts effectively with partners and colleagues

**Maintains a high profile within the assigned Region with both internal and external contacts by**:

- Identifying key business partners and contacts by establishing relationships with leaders and stakeholders.
- Building and maintaining internal relationships with key players/contacts
- Ensuring the involvement of team members and stakeholders from internal resources in order to further business interests
- Representing the Bank/Scotia Wealth Management at various industry and regulatory functions and affairs as the Community or Provincial Leader, as required

**Leads and manages direct reports by**:

- Providing input on change management, coaching, training as required
- Conducting sales meetings with the Managing Director and touch-bases with direct reports
- Recognizing performance and managing non-performance
- Preparing individualized development plans for all Direct Reports

**Provides direction, guidance, and support to members of the Regional Signature Banking team and as required, customers and business partners within the region by**:

- Providing clarification and direction on issues raised
- Reviewing, prioritizing, and responding to inquiries / complaints / requests for information
- Escalating issues to the MD as appropriate, with recommendations and/or solutions

**Do you have the skills to enable you to be successful in this role? We would love to work with you if you have**:

- Bachelor’s degree
- 10+ years in Banking with specific experience in lending
- 5+ years of experience leading large teams (10+ employees)
- Experienced in building and implementing strategy
- The incumbent requires thorough knowledge of Canada’s financial services marketplace and a detailed understanding of their Region’s market areas and competitive positioning within those markets. To complement this knowledge a thorough understanding of the Domestic Banks objectives, strategies and structures is required
- The ability to build and maintain business re