Customer Service

5 days ago

Lethbridge, Canada Cash Canada Pawn Full time

**Job Overview**

**Responsibilities**
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Engage in upselling and cross-selling opportunities to enhance customer satisfaction and drive sales.
- Maintain accurate records of customer interactions and transactions through data entry.
- Demonstrate excellent phone etiquette while managing multiple calls efficiently.
- Collaborate with team members to improve processes and enhance service delivery.
- Stay informed about product updates and company policies to provide accurate information to customers.

**Experience**
- Previous experience in customer service or a related field is preferred.
- Bilingual or multilingual skills, particularly in English and Spanish, are highly desirable.
- Strong analytical skills with the ability to assess situations quickly and effectively.
- Familiarity with sales techniques and upselling strategies is a plus.
- Excellent communication skills, both verbal and written, with a focus on phone etiquette.
- Proficiency in data entry and using customer relationship management (CRM) software is advantageous.

Join us in delivering outstanding service that makes a difference

**Job Types**: Full-time, Permanent

Pay: From $16.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Work Location: In person

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