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Night Auditor/front Desk Agent

3 weeks ago

Nisku, Canada Holiday Inn & Suites Edmonton Airport and Conference Centre Full time

'''Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

**Responsibilities**:

- Greet and welcome guests with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a professional manner
- Provide information about hotel facilities, services, and local attractions
- Assist guests with special requests or accommodations
- Handle guest complaints or concerns with patience and empathy
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction

**Skills**:

- Proficient in operating phone systems and handling multiple phone lines
- Excellent phone etiquette and strong verbal communication skills
- Outstanding guest service skills with the ability to anticipate needs
- Bilingual or multilingual abilities are a plus
- Knowledge of hospitality industry practices and front desk operations
- Strong problem-solving skills and the ability to remain calm under pressure
- Exceptional organizational skills with attention to detail

**Requirements**:

- Previous experience in customer service or hospitality is preferred
- High school diploma or equivalent required
- Proficiency in computer systems, including MS Office Suite
- Ability to work flexible hours, including evenings, weekends, and holidays

**Job Type**: Part-time

Expected hours: 16 - 30 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person