Technical Support Specialist

3 days ago

Quebec City, Canada ABB Full time

**Technical Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably.

**Your responsibilities**:

- Be responsible for technical support cases concerning the ABB Analytical product line, consulting with end users, ABB Front End Sales teams, ABB Channel Partners, Distributors and Sales Representatives.
- Support the global service organization and customers in determining the most technically appropriate and cost effective solutions to resolve their technical issues.
- As principal investigator understands systemic issue and perform analytical and diagnostic studies to lead groups of engineers investigating customer related Analytical product problems, developing solutions and preparing related recommendations and reports.
- Realtime troubleshooting analytical systems remotely and in-person at customer sites.
- Proactively seek and implement initiatives to improve product quality, operations and increase customer satisfaction.

**Your background**:

- Bachelor's Degree and a minimum of 5 years work experience in Analytical instrumentation or related field.
- In lieu the employer will accept an Associate Degree and 10 years of experience in related field.

**Benefits**:

- Retirement plan
- Healthcare plan
- Accident insurance
- Wellbeing program

**More about us**:

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