Associate Manager, Payroll

JOB SUMMARY:
This position is integral within the North American Payroll team to aid in our full cycle payroll process. This role will be responsible for the collection, organization, & maintenance of company hires, beginning with initiating and completing the new hire onboarding workflow. They will be a main line of contact with retail stores & corporate employees, managing day-to-day payroll inquiries and functions, including processing promotions, terminations, and other personnel changes. This role will also assist the NA Payroll Manager with bi-weekly pre & post payroll preparations, processing of NA payroll for various internal and external vendors, auditing, invoice payments, year-end reporting, year-end tasks, and special projects.

JOB RESPONSIBILITIES:

- Oversee workflow & processing of bi-weekly Payroll (100 to 200 headcount)
- New hire Onboarding
- Launch onboarding, follow up & finalize process in ADP, US & CAD
- Creating and maintaining digital employee file folders
- New hire data entry into HRIS & Payroll system
- Maintaining accurate data integrity
- Actioning & organizing employee promotions, transfers, & general updates
- Process employment status changes for North American population
- Process terminations in system - Issuing ROE’s where necessary (Canada) & calculating final pay
- Aiding in various payroll reconciling & preview processes, including ADP data audits, to ensure payroll is processed accurately and timely
- Focus on SOPs & process - creating new & elevating current Payroll/HR processes
- Collaboration with HR team members & cross-departmental stakeholders
- Provide excellent customer service experience daily to all levels of internal & external customers
- Maintain, update & format Excel Payroll Reports on a daily, weekly, bi-weekly bases.
- Provide support to the Payroll Team
- All other duties or projects as assigned

KEY PERFORMANCE INDICATORS:

- Excellent customer service to all internal and external customers
- Accurate data integrity and processing of employee changes
- Timely & accurate processing of Employee paperwork
- Successfully onboarding new hires within days of hire

**REQUIREMENTS**:
EDUCATION:

- Advanced Diploma or Bachelor’s degree in Business Administration, Human Resources, Finance or Accounting.

EXPERIENCE:

- 2-3 Years of Payroll experience with progressive mindset
- Experience in the retail industry and office environment preferred
- Exposure to US & CAD Payroll is strongly recommended but not required

SKILLS:

- ADP Workforce Now experience in both US & Canadian systems
- Strong verbal and written communication skills with ability to comfortably communicate with individuals at all levels of the organization.
- Highly organized with strong attention to detail & ability to multitask
- Must be able to handle confidential & sensitive information professionally and discreetly.
- Strong time management, analytical & problem-solving skills
- A commitment to providing outstanding customer service
- Program experience required: MS Excel, Word, Outlook
- Ability to meet deadlines, prioritize tasks & maintain high integrity & business ethics
- Positive, professional, and energetic demeanor
- Must be an ambassador of the L’Occitane brand

PHYSICAL & TRAVEL REQUIREMENTS:

- Must be available from Monday to Friday, some weekend work may be applicable during busy seasons
- Must be able to sit and use a computer for prolonged periods of time
- Ability to work a flexible schedule to meet the needs of the business
- Travel may be required (by car or train)

**All Applicants**:
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