Games Quality Assurance Manager

Company Description

Technicolor Games is a unique gaming partner powered by innovation, and the global creative scale of Technicolor Creative Studios.

Servicing the Gaming industry for over a decade, Technicolor Games uses advanced technology to develop concept art, previsualization and art direction, motion capture, key frame animation, CGI assets and immersive experiences for AAA game releases.

Our team of global artists delivers highly complex animation solutions for games, working with the full scope of game engine pipelines. We have delivered over 2000 minutes of animation, 20,000 gaming assets, and 75 game releases to date.

As we strive to push the gaming market forward, we work closely with our Technicolor Creative Studios partners network not only to develop content within Games, but realize gaming brands’ full IP journey, from development of Marketing assets to feature length films.

**Job Description**:
We are now looking to hire a Quality Assurance (QA) Manager (M/F/d) based out of Montreal to join Technicolor Games on a hybrid model (office & WHF). You will drive test development, estimation, planning for project start, and supporting the Project Manager as required while testing is live.

In this role, you will be responsible for internal and external facing responsibilities, including communication with clients and internal stakeholders, managing change and continuous improvements within the engagement, and ensuring alignment of processes to client-driven objectives. You will support the FQA department with improved processes and workflow management to ensure optimal and efficient testing.

**Responsibilities**:
**Client relationship management**
- Support Sales team with initial engagements for new clients; calls, scoping, proposal, etc.
- Act as the primary QA point of contact for larger client engagements and the point for smaller engagements as primary escalation
- Develop a clear vision of the client’s objectives and ensure the team manages their expectations
- Set up dashboards to track important KPIs or SLAs and work to ensure adherence to targets
- Own communications such as weekly calls for larger engagements
- Host quarterly business reviews and project retrospectives

**Project management**
- Ensures project setup meets specifications
- Receives regular status reporting and capacity plan updates
- Major Contributor to the ongoing effort to refine processes, policies and procedures
- Create, monitor, and control metrics impacting product and team quality
- May be required to lead projects on occasion

**People management**
- Ensure the mobilization of your team by regularly assessing morale, finding the causes of problems and implementing appropriate solutions, etc.
- Coach team members in their work to promote their development in their position or career.
- Conduct and/or validate performance evaluations and set team objectives.
- Work with HR to identify and manage non-performance and/or interpersonal conflicts.
- Manage absences and vacations of project management.

**Company processes**
- Work with the HR, IT, and Scheduling teams to improve internal departmental processes.
- Take ownership, manage progress, and be held accountable for internal initiatives as assigned.

**Qualifications**:
**Client relationship management**
- Proven experience in the video games industry
- Proven experience as a project manager in the video games industry
- Thorough understanding of Games QA processes
- Excellent written and spoken English
- Excellent communication and interpersonal skills
- Strong commitment to quality and eye for detail
- Ability to drive change and innovation
- Ability to manage, coach, develop and motivate people
- Ability to get to expected outcomes despite ambiguities and uncertainties
- Excellent data analysis, slide deck creation and presentation skills

Additional Information

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**TECHNICOLOR IS AN EQUAL OPPORTUNITY EMPLOYER**
Technicolor complies and prohibits against discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state/provincial or local law.