Bilingual Policy Services Specialist

**_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. _**

**Working Arrangement**

Hybrid

**The opportunity**

Reporting to the Supervisor or Manager in Titles, the incumbent of the position is primarily responsible for handling transactions with various levels of complexity.

**Responsibilities**
- Reviews and/or processes transactions accurately and in a timely manner.
- Collaborates with teams located in various offices to achieve dynamic volumes and meet service standards.
- Demonstrates a positive attitude in finding solutions to problems.
- Contribute to the optimization of service efficiency by suggesting process improvements.
- Collaborates effectively with the other departments within Policy Services

**How will you create impact?**

**What motivates you?**
- You obsess about customers, listen, engage, and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**Competencies**:

- Consistently meet or exceed productivity, quality, and service standard objectives.
- Multi-task and prioritize daily to maintain workload and to address urgent/rush cases.
- The versatility to do many different types of work within the business area.
- Consistent demonstration of flexibility and adaptability in a rapidly changing environment.
- Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner
- Routinely demonstrate ownership and accountability of all requests in a proactive rather than reactive manner.

**What we are looking for**
- Bilingualism (French and English) is a prerequisite
- College diploma or relevant work experience
- Ability to work independently, with mínimal direct supervision
- **_Excellent customer service skills, with the ability/willingness to make occasional outbound phone calls as needed. _**:

- Demonstrated decision-making skills
- Entrepreneurship, initiative, and attention to detail
- Strong interpersonal skills and verbal and written communication skills
- Ability to work in a fast-paced environment
- Ability to respond positively and constructively to challenges and opportunities
- Organizational skills and ability to multitask
- Resilience and sense of adaptation
- Solid problem solving and decision-making skills
- Self-starter with excellent initiative and attention to detail
- Successful experience in working in a fast-paced environment
- Consistently responds to challenges and opportunities in a positive and productive manner

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role is listed below.

**Primary Location**

Waterloo, Ontario

**Salary range is expected to be between**

$41,025.00 CAD - $68,375.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short