Hotel General Manager

**Full Job Description**

**General Manager | Holiday Inn Express | Kitchener.**

**Location: 4355 King St E, Kitchener, ON N2P 2L2**

**H*oliday Inn Express is currently recruiting for a**General Manager, *reporting to the Regional Manager, the General Manager will be responsible for the operation and management of the hotel to ensure optimal performance, profitability, and compliance with company policies and regulations.

**Key Responsibilities**

Operational Management
- Oversee all day-to-day operations of the hotel, ensuring that all departments function cohesively. The GM ensures operational efficiency, quality service, and compliance with hotel policies and various regulatory requirements.
- Coordinate capital improvement projects to maintain quality standards and property image, and to protect the asset from neglect, damage, or deterioration.
- Drive the brand culture, personifying it in daily interactions with both guests and team members.
- Be an engaging leader who is highly inclusive, inspiring, and able to relate to all levels.

Financial Oversight
- Responsible for the financial health of the hotel, including budgeting, forecasting, and financial planning.
- Proactively oversee the operations of the Front Office, Housekeeping and Engineering departments to maximize financial performance of the hotel and continually challenge the team to be the best.
- Work with revenue management resources to develop and implement strategies to grow business.

Staff Management
- Lead and manage the hotel staff, including recruitment, training, and performance evaluation.
- Ensure high levels of guest satisfaction by improving the quality of customer service. This includes handling guest complaints, fostering a guest-centric culture among staff, and maintaining high standards of hospitality.

Sales & Marketing
- Collaborate with the sales and marketing team to develop strategies that enhance the hotel’s visibility and attract more clientele. This may include promotional campaigns, participation in local events, and forging partnerships with local businesses.
- Stay in tune with the industry and local market, anticipating market trends, paying close attention to changes in the economy, supply, demand, technology, design, and other impacts, always looking for ways to stay ahead of the competition.

Strategic Planning
- Engage in long-term planning by setting overall goals for the hotel, including sales targets, cost management strategies, and comprehensive development plans for property and services.
- Participate in developing and monitoring annual sales business and marketing plans.

Compliance & Safety
- Ensure the hotel operates in alignment with health and safety standards and adheres to all local laws and regulations. This involves regular inspections, staff training in safety procedures, and updating policies as needed.

Quality Control
- Regularly assess the quality of all hotel services and facilities, and initiate improvements to enhance the guest experience and operational efficiency.
- Work closely with corporate ownership team, ensuring processes, suppliers, systems, and other resources are being utilized effectively.

Relationship Management
- Maintain positive relationships with hotel stakeholders, including employees, guests, suppliers, community leaders, and corporate management.
- Develop and maintain rapport with key industry and community partners to ensure a visible presence in the city.
- Be a leader and a role model to all team members. Be visible and approachable. Conduct regular team meetings. Maintain an open-door policy and encourage team member engagement and empowerment.

Crisis Management
- Handle emergencies and unexpected situations effectively, from natural disasters to security threats or public health crises, ensuring the safety of guests and staff.

**What We are Looking for...**
- Minimum of 2 years of hotel General Manager experience in a similar size hotel. management experience via; Front Desk, Sales, Housekeeping, with a proven track record of success.
- Previous IHG Experience will be a plus.
- Strong knowledge of revenue management in a hotel environment.
- Excellent written and verbal communication skills.
- Strong knowledge of property management systems and Office software.
- Strong sales and negotiation skills, and decision-making capabilities.
- Strong financial acumen with experience in preparing and managing a budget and business plan and analyzing financial statements.
- Ability to study, analyze and interpret activities to improve existing practices or develop new approaches.
- Self-motivated and results-driven team player.
- Ability to recruit, supervise, train, and motivate an exceptional team, focused on success.
- Ability to cultivate business relationships.
- Demonstrated proficiency in the Microsoft Office suite of programs;
- Must be legally authorized to work in Canada.

**About Us**

Sunray Group takes its obligations under the Human Rights Code and th