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Parts Consultant
2 weeks ago
Are you a highly organized and customer-oriented individual with a passion for the automotive industry? We are currently seeking a Parts Consultant to join our dynamic team and contribute to the success of our GM store in Middleton, NS.
**The Opportunity**: As a Parts Consultant, you will be the primary point of contact for our valued customers seeking automotive parts and accessories. Your exceptional customer service skills, in-depth product knowledge, and ability to handle inquiries efficiently will ensure customer satisfaction and contribute to the overall growth of our business. This position requires someone with a keen attention to detail, excellent communication skills, and a genuine interest in helping customers find the right parts for their vehicles.
**Responsibilities**:
- Listen to customers' needs and assist them in identifying the correct automotive parts and accessories for their specific requirements.
- Assist the team in providing quotes and parts for the technicians.
- Utilize our parts catalogue and computer system to accurately look up and locate parts in our inventory.
- Provide accurate price quotes and estimated delivery times for parts and special orders.
- Process parts orders efficiently and accurately, ensuring timely delivery to customers.
- Handle customer complaints or concerns with empathy and a commitment to resolving issues promptly.
- Maintain an organized and clean parts department, ensuring all parts are appropriately labelled and stored.
- Collaborate with other departments, such as the service department and sales team, to meet customer needs effectively.
- Stay updated on new products, promotions, and industry trends to provide valuable insights to customers.
- Assist in periodic inventory counts and ensure parts stock is kept at appropriate levels.
**Requirements**:
- High school diploma or equivalent; additional education or certification in automotive technology or related field is a plus.
- Proven experience in a customer service role, preferably in an automotive parts or dealership environment.
- Strong knowledge of automotive parts, their functions, and compatibility with different makes and models.
- Excellent communication and interpersonal skills with the ability to build rapport with customers and colleagues.
- Proficient computer skills, including experience with parts catalogue systems and inventory management software.
- Ability to work in a fast-paced environment, prioritize tasks, and manage time effectively.
- Attention to detail and a commitment to maintaining accurate records.
- A valid driver's license and a clean driving record are preferred.
**Our Offer**:
At Bruce Auto Group, you will join a team of thinkers, doers and innovators who have experience working in a dealership or have a passion for the industry. You will work with a team that shares the same values of being collaborative, passionate, trusting, respectful, innovative, accountable. We offer a competitive pay plan, benefits for full-time positions include paid personal days off, health & dental plan, health spending account, retirement savings plan with matching contributions, discounts on products and services, career progression opportunities, discounts at major retail outlets, and a fun and engaging work environment
