Systems Administrator

Overview:
Naylor Association Solutions is a dynamic, industry-leading organization dedicated to building stronger associations by delivering a combination of member engagement and revenue-generating solutions. Our integrated solutions span all major functional areas, including publishing and communications, trade shows and events, software and web development solutions, e-learning solutions, and association advising services.

The System Administrator is primarily responsible for the overall coordination and support of the company’s computer network and technology systems resources as well as implementation and monitoring of security and disaster recovery initiatives. Duties will include installing, modifying, and repairing computer hardware and software systems, resolving computer and network functionality and connectivity problems, and providing technical assistance to system users. As a mid-level professional position, this position maintains quality service by establishing and enforcing organization standards and displays both professional and technical knowledge in providing the duties herein. As an important part of quality service, the position is responsible for providing exceptional customer service through action and communications.

**Responsibilities**:
Coordination and support of Computer Network Resources:

- Works with the Information Technology (IT) team in the development and on-going maintenance and expansion of the Naylor Information System
- Assists with research, assessment and implementation of new technological advancements and upgrades
- Schedules, plans, and performs systems upgrades, including coordinating the transition from test to production environments
- Assists in the management and maintenance of the technology asset management system and inventory
- Updates documentation to record new equipment installed, new sites, and changes to computer configurations
- Assists with care and maintenance of IT servers and networks for Naylor operations. Regularly inspects servers and networks, including communications wires and cables
- Identify, troubleshoot, diagnose, and repair hardware, software, and network problems
- Administers IT system users and assigns permissions for Microsoft Windows, Hyper-V and Hyper-V Cluster, Servers, SAN, Citrix, Azure, Cloud Systems, Mobile Devices and other systems, as needed
- Coordinates the creation and deletion of user accounts
- Installs and maintains desktop systems and updates with technological advancements

Implementation and Monitoring of Security and Disaster Recovery Initiatives to Ensure Data Integrity:

- Monitors LAN/WAN equipment to detect error messages or malfunctions in network systems or in communications software or hardware
- Preserves assets by assisting in monitoring and maintenance of disaster recovery and business continuity procedures and information security and control structures
- Maintains and monitors current endpoint security tools are installed and running on all PCs
- Maintains secure access policy enforcement for all systems and users (e.g., MFA, Zero Trust)
- Assists team with maintenance of overall platform security
- Handles urgent and emergent situations as needed

Hardware and Software Installation, Program Support and User Support:

- Configures, installs, and maintains end user hardware and related peripherals
- Advises and collaborates in the purchase of software, hardware and other network systems and services
- Provides technical support for system users
- Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. May write software and hardware evaluations and make recommendations for management review
- Prepares users by identifying training needs and developing and/or conducting training programs on the use of management information systems and various programs and procedures

Qualifications:

- A diploma or degree in computer science technology or similar field and a minimum of three (3) years of experience in a Microsoft Server and Systems environment or a combination of equivalent years of college-level or professional training and experience and related industry certification
- Comfortable using remote access and monitoring tools to remotely install or troubleshoot software problems on computers and mobile devices
- Azure, M365 and AWS cloud systems
- Virtual networking, Hyper-V and VMware
- Experience with virtual desktops and Citrix Systems would be an asset
- Knowledge of certificate authorities
- Thorough understanding of Active Directory
- Knowledge of TCP/IP networking (e.g., DNS, VLANs, Subnets)
- Relevant industry certifications, Microsoft preferred
- Experience with Mac OSs would be considered an asset
- Ability to meet deadlines, prioritize and manage multiple tasks
- Excellent communication skills and a demonstrated ability to work with others in a team environment

Naylor Association Solutions is an equal opportunity employer and is committe