Assistant General Manager @ Good Co Granville

**POSITION OVERVIEW**

**SUPERVISORY RESPONSIBILITY**

Deputizes for General Manager in oversight of servers, bar staff, back of house as directed; manages relationships with suppliers / contractors as appropriate

**ESSENTIAL FUNCTIONS**
- Supports GM in recruiting, training, monitoring, and providing feedback to all staff, floor managers and supervisors;
- Supports management of all location employees including managers, oversight of contractors / vendors as appropriate
- Alongside the GM, ensures effective staff management through quality communication, mentoring and training to undertake duties and comply with all policies and procedures in place; creates positive, supportive working environment through a coaching model comprised of setting the best examples around consistency, high service standards, mutual respect and team working;
- Receives customer concerns as escalated from direct reports and resolves in line with business philosophy to customer’s satisfaction; educates all staff to provide a service that generates repeat business and regular guests; responds to all customer enquiries / reservations within one business day (assigning to delegate as necessary)
- Maintains awareness of the prevailing marketing strategy as developed by the Company, marketing team and GM;
- Responsible for awareness of overall fiscal management of the venue, including but not limited to all budgeted revenue and expense targets, continuous and prudent management of controllable costs; proactive communication regarding missed targets, ideally in advance for open, transparent discussion; supports GM in preparation of necessary data for reporting and budget development as required;
- Supports maintenance of overall environment and experience, including all building and equipment auditing and maintenance (includes building exterior and parking facilities);
- Ensures all staff and contractors are compliant with statutory obligations under the Liquor Act, municipal bylaws, provincial and federal regulations and other legislation as applicable;
- Ensures health & safety plan requirements, including specific fire & evacuation procedures, are met, communicated to staff, and audited regularly;
- May undertake Server shifts on a regular basis, schedule to be agreed with the GM and may include weekend/evening shifts as needed.
- Maintains transparent, open and collaborative partnership with the GM and support teams including head office functions;
- Supports staff compliance with all company policies, including retraining and coaching as required;
- From time to time, may be required to assume responsibility for special projects and initiatives as directed by This is Blueprint management.

**REQUIRED SKILLS & EXPERIENCE**
- Prior demonstrable experience within a casual dining or pub environment (min four years, including at least one year of bartending experience), with at least two years in a supervisory or leadership role
- Knowledge of appropriate statutory regulations and guiding principles including but not limited to Liquor Act, Occupational Health & Safety, Employment Standards, local bylaws governing live entertainment venues
- Proven ability to communicate effectively and resolve patron issues in a professional, consistent manner

**PREFERRED SKILLS & EXPERIENCE**
- Product knowledge appropriate to venue and client profile
- Interest in craft beer and food trends appropriate to venue and client profile
- Experience in cash handling, adherence to best practice accounting procedures
- Thrives in a dynamic, fast-paced, team-based environment
- Drives for results by inspiring others

**Job Types**: Full-time, Permanent

**Salary**: From $18.50 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Evenings
- Every Weekend
- Holidays
- Monday to Friday

Supplemental pay types:

- Tips

Work Location: One location