System Support Associate

2 weeks ago

Toronto, Canada Infinite Investment Systems Full time

We are currently looking to hire for our System Support team In this position, the System Support team member will work with clients by providing them with system support on Harmony (portfolio management software). The role requires collaboration with intelligent, energetic, and driven colleagues in a friendly and agile office environment. You will be the primary point of contact for all system support inquiries for our clients.

Please note: This position is a hybrid position and requires working from an office environment 2-3 days of the week.

DUTIES AND RESPONSIBILITIES
- Provide day to day support of the Harmony system to customers.
- Document all interactions with clients in the Client Management System.
- Assist with client communications, custom reports, new client implementations, new feature launches.
- Provide training of the Harmony and other applicable systems to new users.
- Assist with system development to resolve technical issues and perform user testing for the development team.
- Set up new users’ accounts on the system and on the server.
- Troubleshoot Harmony and other applicable system problems, diagnosing and solving software faults, identify and investigate exceptions within established time parameters.
- Assist with data reconciliation projects; develop and maintain accurate portfolio information for external clients and internal parties
- Provide support and training to users and other team members, if necessary, interface between internal teams and clients, participate in meetings as required, daily administrative tasks
- Help users optimize their experience with Harmony and other applicable systems.
- Work with internal teams to assist the delivery of custom reports, client communication, client conversion and implementations and other client management initiatives.
- A keen client services focus, an outgoing and engaging personality, and a strong desire to support a software user base of financial industry professionals all contribute to your success in this role.

QUALIFICATIONS
- 1-2+ years experience working within a software support environment
- Strong communications skills, including the ability to engage with clients and prospects to understand their business and operations requirements
- Understanding of the investment management industry, business practices and operations within depth knowledge of middle office activities such as investment data management, reconciliation, compliance, risk, and performance measurement.
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
- Strong time management and prioritization skills, as well as attention to detail
- Self-motivated - ‘Find a way to get it done’ attitude
- Diploma / Bachelor's Degree in Finance, Business, Information Technology, or related field

**Salary**: $42,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON M5V 2A1: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Toronto, ON M5V 2A1

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