Facility Service Manager

**About Us**

First Choice Maintenance (FCM) is a leading Canadian-owned company, established in 2003. Based in Burlington, we specialize in comprehensive facility maintenance services, **including plumbing**, **electrical**, and **general**repairs for both commercial and residential clients **across Canada**. At FCM, we believe our employees are our greatest asset, and we are committed to fostering an environment that supports continuous learning and professional growth.

**The Role**

**Responsibilities**
- Implement the national standard of documentation, including policies, procedures, guidelines, rules, and regulations as it relates to Facilities Operations so staff and branches can operate efficiently, resolving specific operational issues, as a means of minimizing risk and cost exposure.
- Develop and implement a national maintenance program to minimize unplanned expenses and proactively identify corrective actions by maintaining accurate records for all facilities equipment, systems, and reoccurring issues.
- Manage all supplier/ service provider relationships including regular contract reviews and conducting a biannual tender process for national providers.
- Dispatch, execute and supervise the overall day to day maintenance operations.
- Oversees the development of current as well as new maintenance concerns at customers sites and various locations.
- Responds and schedule all maintenance and repairs on equipment, work areas, building, and sites for customers sites.
- Supervises major installations
- Records and maintain maintenance logbook with purchase orders and vendor lists.
- Fiscally responsible for all expenses related to repairs and maintenance.
- Manages all outside vendors while performing work on company property, ensuring work is performed as per schedule and complies with safety regulations.
- Inspects and monitor on-going work and projects for completion.
- Communicates with managers and supervisor regarding service activities.
- Responds to emergencies, complaints, and requests for service, taking appropriate action in a timely manner
- Provides direction and supervision to in-house technical support staff on design and construction projects associated with all facilities.
- Remains current with new technology and associated techniques on the design, development, and construction of facilities and buildings.
- Manage Employee, Warehouse and Company Vehicle operations
- Manage Employee, Vendor and Customer issues
- Inventory

**Requirements**:

- An extremely high level of customer service
- A Post-Secondary Degree or Trade License with 5-10 years of relevant experience, including at least 3-5 years of management experience
- Ability to travel in Canada
- Experience and proficiency in MS Office,
- Completed relevant industry accreditation
- Excellent leadership and communication skills
- **Medium to High Plumbing**, Electrical, Construction & Mechanical **fundamentals**

**It is considered an asset if you possess the following**:

- Licensed (Journeyman or Red Seal) **Plumber**, Electrician or Carpenter
- Experience in AutoCAD or other drawing packages is an asset
- High level of planning and project management experience (PMP Certification is an asset)
- Knowledge in Grease Interceptors

Pay: From $90,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

**Experience**:

- Electrical: 1 year (preferred)
- Facility Management: 3 years (required)
- Customer service: 3 years (required)
- Plumbing: 3 years (required)

Licence/Certification:

- PMP, IMFA or equivalent (required)

Work Location: Hybrid remote in Richmond, BC V6V 0A5