Customer Retention Specialist

2 weeks ago

Mitchell, Canada Perth County Chrysler Full time

*Job Summary*

*Duties*
- Follow up with customers post-purchase to ensure satisfaction and address any concerns.
- Assist in generating leads by identifying potential trade-in opportunities or customers interested in upgrading their vehicle.
- Analyze customer feedback and behavior to identify areas for improvement
- Implement retention strategies to enhance customer loyalty and satisfaction
- Upsell products or services to existing customers when appropriate
- Provide exceptional customer service to address inquiries and resolve issues promptly

*Qualifications*
- Excellent phone etiquette and communication skills
- Previous experience in sales or customer service preferred
- Ability to analyze data and customer interactions effectively
- Strong interpersonal skills to build rapport with customers

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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