Migration Technical Advisor-bilingual

6 days ago

Sherbrooke, Canada SherWeb Full time

Location: Work from anywhere_

**Here's how you will contribute to the success of the company**
- Handle / Update a large amount of tickets + communications to customers
- Keep track / Update of multiple migration projects during the day
- Prepare Migration projects and advise customers of best practice
- Execute Migration Scripts through PowerShell and other migration tools available to you
- Assist and provide technical support for migration projects
- Analyze and resolve technical problems related to migrations encountered by customers: identify the causes, assist the customer remotely using virtual machines, seek and implement solutions.
- Provide a customer-centric approach in answering customers’ requests related to migrations
- Any other related tacks.

**Here's what you need to have and master to get the job**
- Good communication skills in English & French, both spoken and written (required)
- Experience managing clients in a fast-paced, dynamic environment
- Experience with Exchange Servers, Powershell, and Microsoft Office 365
- You are result-oriented
- You are organized, resourceful, autonomous, and have the facility to learn new concepts
- You are very meticulous in your work to avoid mistakes
- DES or DEP.
- AEC or DEC in Computer Science (an asset).

**Benefits of working at Sherweb**
- Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day._

**A fast-paced work environment that adapts to you**
- Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal)
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Generous and caring colleagues of various professional and cultural backgrounds
- Opportunity to recommend quality talent from your network through our generous referral program

**A flexible total compensation offer**
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- A corporate discount program to help you save at merchants in your community

**Considerable growth opportunities**
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
- Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year_

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

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