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Assistant Manager, Venue Presentation
2 weeks ago
Company Description
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.
We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.
**Job Description**:
As Assistant Manager, Venue Presentation, you will assist in leading all aspects of housekeeping operations and maintaining a strong focus on delivering an excellent fan experience. You will also be required to assist the Manager, Housekeeping and ensure tasks are performed in accordance with the highest standards.
**Responsibilities**:
- Assist Manager, Housekeeping with overseeing Housekeeping operations.
- Participate in the planning, coordinating and directing of team members to ensure the highest degree of fan satisfaction and adherence to our Elevate program.
- Operate within departmental budgets through efficient labour utilization and management of effective stock and cost control.
- Support departmental targets, objectives and budgets while promoting compliance with policies and procedures.
- Be responsible for the appearance, work standards and performance of the Housekeeping team, emphasizing training, mentorship and teamwork.
- Demonstrate transparent and active leadership; mentor, motivate and empower the housekeeping supervisory team and staff, assign responsibilities and take corrective action, when needed, in compliance with company policies and procedures.
- Assist Manager, Housekeeping with maintaining good communication and work relationships with all departments and teams, venues, external customers and suppliers.
- Participate in the recruitment and training of new employees to ensure that all employees are engaged and have the vital skills, departmental orientation, training, tools, information and support to enable the delivery of services.
- Ensure communication meetings are conducted and post-meeting minutes are generated.
- Assist other departments as needed.
**Qualifications**:
- Proven housekeeping and managerial experience
- Knowledgable with computer systems and Microsoft Office
- Strong leadership, supervisory and decision-making skills
- A high level of commercial awareness and cost-control capabilities
- Outstanding time management, interpersonal, problem resolution, and verbal/written communication skills
- Committed to delivering high levels of customer service
- Ability to work under pressure and adjust to situations as they occur
- Flexibility to respond to a range of different work situations
- Familiar with property management systems
- Experience leading a department and profit and loss account
- Previous experience in a unionized work environment
Additional Information
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
