Ft Supervisor, Conversions

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

**Job Description**:
As a valuable member of the Conversions at MLSE, you will be responsible for delivering championship service throughout the organization. Under the direction of the Facility Services Manager and Assistant Manager, you will be expected to perform routine duties and complete tasks associated with the day-to-day activities of the conversion department within Building Operations, and the company as a whole.

Check out this link for a video of the amazing work that our Conversions team does to transform the arena.

**Responsibilities**:

- Oversee arena conversions and event operations for the department including but not limited to managing daily event checklists, creating unionized staff task lists, hosting shift briefings and responding to facility labor requests.
- Learning and understanding detail-oriented manual labour procedures in a fast-paced work environment
- Assist with overseeing third party vendors, preventative maintenance contracts, long term planning, shipping logistics and human resource activities.
- Support, coordinate, and schedule required training for all facility services staff including but not limited to forklift, ice resurface equipment, stage building, safe work and behavioral best practices.
- Direct supervision of up to 30 conversion staff at one time, ensuring all tasks are completed, meeting high standards and within strict time frames.
- Appraising performance of unionized staff, while rewarding, and addressing complaints. Conflict resolution where required
- Assist with the inventory management process which includes but not limited to tools, hardware, furniture and uniforms.
- Coordinate and communicate with other department supervisors to ensure operational support for real time fan and venue issues with a focus on health and safety and the well being of fans and employees.
- Key contributor in implementing standard operating procedures focused on the long-term success of the venues and wellbeing of mechanical equipment.
- Monitor, create and close work orders on the internal work order management software.
- Oversee the install and dismantle of various conversion equipment, including but not limited to staging, hard wood basketball court flooring, hockey dashers and glass, concert curtain, retractable seating, concert chair set/strike, stage barricade
- Collaborate with event coordinators in setting up and tear down of conference rooms, catering, premium spaces, dressing rooms before and after events.
- Continuously review departmental needs and recommend repairs, maintenance and special projects.
- Provide detailed shift reports, and comprehensive breakdowns for major arena events and conversions.

**Qualifications**:
- Proven supervisory experience in Production/General labour/Event coordinating or equivalent combination of education and experience, within large multi-purpose arena, convention centre or operation.
- Ability to work overnight/holidays/weekends shifts is required, though we do respect a work-life balance.
- Strong demonstrated leadership experience
- Experience in planning, overseeing, and executing events.
- Experience supervising in a unionized environment and weighing decisions with consideration to a collective bargaining agreement and Employment Standards Ac