Supervisor

4 days ago

Toronto, Canada Valerie Full time

This beautiful three-story venue sitting atop Hotel X features three distinct experiences, together under one cohesive Japanese influenced concept.

A sophisticated dining space and cocktail bar are central to our Drawing Room on the 27th floor. It’s the perfect place for a beautiful dinner and cocktail paired with dynamic live music performances.

Our 28th floor Sunroom boasts a 360-degree view of the city and an outdoor all-season pool.

The party really gets started on our massive rooftop. Day or night, the views, music and energy are unmatched.

Our Mission is simple. We are in the experience business. Our people-first culture will inspire and empower our team to deliver moments that matter in an environment hyper focused on guest experience. Together we will build a best-in-class hospitality experience.

**What You'll Do**:

- Supervise and coordinate the activities of restaurant staff, including servers, hosts/hostesses, bartenders, and kitchen staff.
- Train new employees on restaurant procedures, customer service standards, and safety protocols.
- Schedule shifts and assign duties to ensure adequate staffing levels during peak hours.
- Provide guidance, support, and feedback to staff to enhance performance and productivity.
- Address any performance issues or conflicts among staff members in a timely and professional manner.
- Ensure that customers receive prompt, friendly, and efficient service at all times.
- Handle customer inquiries, complaints, and feedback, striving to resolve issues promptly and to the customer's satisfaction.
- Monitor the dining area and intervene as needed to address any issues or concerns raised by customers.
- Foster a positive and welcoming atmosphere to enhance the overall dining experience.
- Maintain high standards of food quality, cleanliness, and sanitation throughout the restaurant.
- Conduct regular inspections of the dining area, kitchen, and restrooms to ensure compliance with health and safety regulations.
- Monitor food preparation and presentation to ensure consistency and adherence to recipes and standards.
- Collaborate with the kitchen staff to address any quality or consistency issues and implement corrective actions as needed.
- Monitor inventory levels of food, beverages, and supplies and place orders as needed to maintain adequate stock levels.
- Receive and inspect deliveries to ensure accuracy and quality standards are met.
- Properly store and rotate perishable items to minimize waste and ensure freshness.
- Assist the restaurant manager in budgeting and cost control efforts.
- Monitor sales performance and expenses to identify opportunities for improvement.
- Implement strategies to increase sales, improve profitability, and reduce costs without sacrificing quality or service.

**What You'll Need**:

- Previous experience in a supervisory role in the restaurant industry preferred.
- Strong leadership and interpersonal skills.
- Excellent communication and customer service skills.
- Knowledge of food safety and sanitation regulations.
- Ability to work in a fast-paced environment and handle stressful situations calmly and efficiently.
- Flexibility to work evenings, weekends, and holidays as needed.

**What You'll Get**:

- Group health benefits
- Exclusive discounts
- Career advancement opportunities in a growing environment
- Staff Meal
- And more

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