Front Desk Agent

2 weeks ago


SaintLaurent, Canada Staybridge Suites Montreal Airport Full time

**About Us**:
At Staybridge Suites Montreal Airport, we go beyond the basics of extended stay hospitality. Our newly opened property is designed to feel like a home away from home—warm, welcoming, and professional. As part of the IHG family, we focus on genuine service, guest comfort, and a supportive team environment.

**Job Summary**:
We are seeking an enthusiastic, detail-oriented, and guest-focused **Front Desk Agent** to join our growing team. You’ll be the first point of contact for our guests—providing outstanding service, managing check-ins and check-outs, and ensuring every stay is memorable.

**Key Responsibilities**:

- Greet and welcome guests with a positive and professional attitude
- Manage check-in/check-out procedures efficiently using HotelKey PMS
- Respond to guest inquiries, requests, and complaints promptly and courteously
- Provide accurate information about hotel services, amenities, and local attractions
- Handle reservations, payments, and billing
- Coordinate with housekeeping and maintenance to meet guest needs
- Uphold brand standards and maintain a clean, organized front desk area

**Qualifications**:

- Previous hotel front desk or customer service experience preferred
- Strong communication and problem-solving skills
- Fluent in **English and French** (spoken and written)
- Proficiency with PMS (HotelKey experience is a plus)
- Flexible availability (weekends, evenings, and holidays as needed)
- A team player with a passion for hospitality

**Join Us**:
Be part of a welcoming and growing team where your passion for service makes a difference. If you’re ready to deliver genuine hospitality and be a part of something great, we want to hear from you.

**Job Types**: Full-time, Part-time, Casual

Pay: $23.00-$25.00 per hour

**Benefits**:

- Extended health care
- On-site parking

Schedule:

- Monday to Friday

**Language**:

- Bilingual FRENCH/ENGLISH (required)

Work Location: In person


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