Customer Service Rep

2 weeks ago

Halifax, Canada Steele On Demand Full time

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike.

**Steele on Demand** is seeking a **Customer Service Representative** to join our growing team

As a **Customer Service Representative** with **Steele on Demand**, you will act as a point of contact for customers seeking to rent vehicles. Your role will involve handling various administrative and service tasks, including responding to inquiries about pricing and availability, and updating vehicle tracking systems. If you are a customer focused individual with excellent organizational and time management skills, we encourage you to apply

**Wage Range: $16.65-$18.80 per hour**

**Responsibilities**
- Provide welcoming and courteous service to all customers
- Respond to incoming calls related to reservations, rate quotes, and general inquiries
- Deliver exceptional customer service by assisting customers and evaluating their rental needs both in-person and over the phone
- Offer information and solutions to customers, liaise between other Steele on Demand locations and insurance companies
- Process check-ins, communicate vehicle features, assess condition of vehicle prior to rental and review rental contract/agreement with customer
- Use sales skills to offer customers optional protection packages, fuel options, or upgrades
- Process returns, assess vehicle condition and process customer billing
- Notify Management and Service of any known vehicle problems and any required vehicle maintenance
- Regularly inspecting vehicles
- Handle a range of administrative and basic accounting tasks, including updating of website
- Transporting customers or vehicles as needed
- May be required to assist in vehicle detailing, upon return as required
- Perform miscellaneous and backup duties, as required

**Qualifications**
- Proven experience in a customer service role
- Administrative support experience is an asset
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Hardworking, self-motivated and have excellent time management skills
- Proficient in Microsoft Office Suite
- Must have a valid drivers license and provide a clean drivers abstract

**Why Steele Auto?**
- Competitive compensation package, with annual wage review
- Flexible Health and Dental Plans, 6 different cost shared options to meet everyone’s needs
- Enhanced Benefits including Telehealth, Mental Health Support and EFAP
- Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
- Opportunities for career growth and advancement
- Employee discounts on vehicle purchasing, parts, and service at any of our locations
- A safe, inclusive, and dynamic work environment

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