Front End Manager

2 weeks ago

Ottawa, Canada FreshCo Full time

**Requisition ID**:174294

**Career Group**:Store Management

**Job Category**:Retail - Administration

**Travel Requirements**:0 - 10%

**Job Type**:Full-Time

**Country**:Canada (CA)

**Province**:Ontario

**City**:Ottawa

**Location**:3886 Orleans FreshCo

**Postal Code**:K6A 2Z6

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

**A**ll **career opportunities will be open a minimum of 5 business days from the date of posting.

**Overview**:
The Front End Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies and Health and Safety, and other programs and initiatives. The Manager will also manage budgets, labour costs, inventory control, product presentation and merchandising. The Manager will coach, motivate and develop their team to foster customer loyalty, fulfil customer needs and actively contribute to an environment of employee and customer engagement.

**RESPONSIBILITIES**:

- To control front-end wage and wrapping costs
- To maintain records for uniforms and inventories
- To establish and enforce cash handling procedures
- To prepare and submit payroll records
- Interviewing, scheduling and managing Front End employees
- To implement training and development programs for front-end staff
- To promote the policy of good customer service relations through fast, friendly front-end service
- To review and update (as required) front-end security procedures as directed by the Loss Prevention Department
- To ensure Health and Safety Legislation, Policies and Practices are followed within the department
- To assist in resolving customer and employee personnel related matters

**QUALIFICATIONS**:

- Ability to work independently in a fast paced environment
- Above average communication skills (oral and written)
- Full knowledge of department operations and skills
- Proficient use of Microsoft office suite
- High School Diploma
- Minimum 18 months of retail store experience, particularly in the specific department
- Good working knowledge of payroll, invoices, sign-up procedures for new employees and front-end supervision
- Good understanding of Health and Safety Legislation, Policies and Practices

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

**We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.

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