Quality & Training Consultant (Corporate Travel)
2 weeks ago
Our Client, The Traveller Inc (TTI), specializes in delivering high-touch, customized travel, event, and hospitality programs around the world. TTI's success is built on operational excellence, client service, and a passion for creating unforgettable experiences.
To strengthen their team and elevate their service standards, we are seeking a **Quality & Training Consultant** to support operational staff development, ensure delivery consistency, and champion continuous improvement across all event functions.
In this new role, you will play a key part in organizing internal operations, mapping and formalizing processes, and equipping team members with the training and tools to deliver consistently excellent experiences to our valued clients.
You’ll work closely with leadership to organize operational knowledge and transform it into scalable, documented procedures. You will be instrumental in supporting and facilitating staff training, accountability, onboarding, continuous improvement, and customer feedback analysis.
If you're passionate about driving operational excellence, coaching teams, and turning ideas into action, this is an exciting opportunity to make a lasting impact.
**Key Responsibilities**:
- Facilitate working sessions with the owner and leaders to document key workflows, policies, and procedures
- Design, deliver, and update training programs and materials for new and current employees
- Conduct onboarding for new hires to ensure early adoption of processes and tools
- Monitor employee adherence to processes and provide coaching and feedback as needed
- Design and run internal audits and spot checks to assess quality and consistency
- Administer and analyze customer and employee satisfaction surveys and leverage results to recommend and implement improvements
- Lead process reviews, identify bottlenecks, and propose improvements
- Prepare operational playbooks, manuals, and guides for roles across the organization
- Support change management efforts and help teams adopt new tools or ways of working
**What We’re Looking For**:
- 5+ years’ experience in event operations, incentive travel, or hospitality, with a strong understanding of event lifecycle execution.
- Experience in quality assurance, operations, training, or process improvement preferred.
- Strong knowledge of registration platforms (Cvent preferred), group air processes, sourcing/vendor management, and event logistics.
- Strong understanding of project management practices, including maintaining and adhering to workback schedules and timelines.
- Proven strength in facilitation, process mapping, and documentation.
- Background in coaching or adult learning; confident delivering training to individuals and groups.
- Experience working in a small or growing business where agility and initiative are key.
- Excellent communication, influencing, and relationship-building skills.
- Highly organized, proactive, and detail-oriented.
- Analytical mindset and experience using customer data to improve business outcomes.
- Passion for continuous learning and improvement.
**Why Join Us?**
- Be part of a collaborative, high-performance team that delivers industry-leading experiences.
- Contribute to shaping the future quality and operational excellence of the company.
- Work directly with company leadership and have influence across all departments.
- Work in a culture that values innovation, development, and client care.
**Location**:
- This role is based in Toronto, ON. Some flexibility for hybrid work may be considered.
-
Corporate Traveller
1 week ago
Toronto, Canada Corporate Traveller Full time**Job no**: 512490 **Brand**: Corporate Traveller **Work type**: Full time **Location**: Ontario **Categories**: Corporate & Group Travel **Corporate Travel Consultant** **Who we are**: Think of us as the ultimate travel wing man. A world where tech and people work collectively to make corporate travel simpler, faster and easier. Corporate Traveller, is...
-
Corporate Traveller
1 week ago
Toronto, Canada Corporate Traveller Full time**Job no**: 516395 **Brand**: Corporate Traveller **Work type**: Full time **Location**: Ontario **Categories**: Corporate & Group Travel **Corporate Travel Consultant** **Who we are**: A world where tech and people work collectively to make corporate travel simpler, faster and easier. Corporate Traveller is one of Flight Centre Travel Group’s...
-
FCM – Corporate Travel Consultant
6 days ago
Toronto, Ontario, Canada FCM Travel Full timeCorporate Travel Consultant (Bilingual: French/English)FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane,...
-
Corporate Travel Consultant
5 days ago
Greater Toronto Area, Canada FCM Travel Canada Full timeCorporate Travel Consultant (Bilingual: French/English)FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane,...
-
Toronto, Ontario, Canada FCM Travel Full timeCorporate Travel ConsultantFCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed...
-
Travel Consultant
2 weeks ago
Toronto, Canada Maritime Travel Full time**About Maritime Travel**: As a Travel Consultant at Maritime Travel, you will be the face of our organization, responsible for delivering outstanding customer service, providing expert travel advice, and helping our clients create unforgettable travel experiences. Your role will involve: **Responsibilities**: - **Customer Service**:Deliver exceptional...
-
FCM – Corporate Travel Consultant
6 days ago
Toronto, Ontario, Canada Flight Centre Travel Group Full timeCorporate Travel Consultant (Bilingual: French/English)FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane,...
-
FCM – Corporate Travel Consultant
6 days ago
Toronto, Ontario, Canada Flight Centre Travel Group Canada Full timeApply now Refer a friendJob no:529140Brand:FCMWork type:Full timeLocation:OntarioCategories:Operations and LogisticsCorporate Travel Consultant (Bilingual: French/English)FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.Ranked as one of the world's top five travel...
-
FCM – Corporate Travel Consultant – Toronto, ON
24 hours ago
Toronto, Ontario, Canada Flight Centre Travel Group Full timeCorporate Travel ConsultantFCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed...
-
Corporate Travel Agent
7 days ago
Toronto, Canada Prestige Travel Group Full timeWe are GROWING! Busy well established award-winning professional consultancy company with real estate, travel and marketing divisions, is seeking a professional Corporate Travel Consultant with Travel experience to work closely with the senior management team. This opportunity could also be very well suited to anyone looking to be exposed to travel, sales,...
