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Facilities Attendant
3 weeks ago
ABOUT US
The City of Spruce Grove is a fast growing, dynamic city committed to building and maintaining a fiscally responsible community that serves our residents, attracts visitors, and promotes future growth.
The “Values, We Live By” are accountability, communication, leadership, integrity, and respect while we work towards maintaining a work/play balance.
We are an organization that cares, an organization that is committed to our city and committed to you. The City of Spruce Grove is committed to public service, where everyone feels empowered to contribute their best work. We believe that by working together in a spirit of collaboration and respect, we can achieve great things.
THE OPPORTUNITY
The Facilities Attendant position provides facility user support to enhance the quality, safety and standards of customer experience and facility operations. When supporting facility functions, they will provide quality customer service through their support of users of the facility spaces. This may include, but is not limited to, meeting room set up and take down, meeting room AV support, minor janitorial and clean-up of facility spaces following rentals or use. They may also be required to support the operations through additional customer service and behaviour monitoring during larger events and performances. This position takes day-to-day direction from department staff they are assigned to work with and report directly to the assigned Facility Supervisor or designate.
This is a casual position with the possibility of an extension.
Probationary Rate: $21.71 per hour
Developmental Rate: $23.33 per hour
Qualified Rate: $24.96 per hour
RESPONSIBILITIES
1. Janitorial services:
- Perform basic janitorial and general cleaning of facility spaces, as per outlined standards, to ensure the safe and clean operation of the facilities.
- Stock and monitor washrooms and other facility areas for supplies and materials.
2. Facility Operation and Event Support
- Set up and take down of facility rooms, spaces and equipment as directed.
- Assist users and general public with the operation of meeting room AV and Hub equipment, as required.
- Provide on-site supervision to outdoor play/park spaces, as assigned, including Jubilee Spray Park, Skateboard Park and other areas as assigned.
- Assist program, Front of House and other department staff with the set up and take down of events, performances, and other department functions, as assigned.
- Conduct water tests and other daily facility operation tasks, reporting any issues or maintenance requirements to the supervisor immediately.
- Complete all forms and reporting requirements in a professional, timely manner.
3. Facility Supervision & Behaviour Monitoring
- Creates a positive environment for users, public, tenants and other staff through effective and respectful communication.
- Monitor behaviour of patrons, respectfully addressing inappropriate behaviour to ensure the safety and positive experience for all users of the park.
- Engages appropriate support from supervisor, and/or Enforcement Services, when required, to ensure safety of facility, other patrons, other staff, and self.
- Documents and records all incidents and facility damage as required.
- Follows all City standards and legislation related to respectful behaviour, FOIPP and other policies and procedure.
- Adheres to all Occupational Health and Safety requirements.
4. Other Duties
- Understand and adhere to City policies, procedures, and standards, whether written or implied, as amended from time to time.
- Contribute to a positive safety culture by always acting in a safe manner and complying with City safety policies and procedures for staff and contractors.
- Engages appropriate support from supervisor, and/or Enforcement Services, when required, to ensure safety of facility, other patrons, other staff, and self.
- Documents and records all incidents and facility damage.
- Follows all City standards and legislation related to respectful behaviour, FOIPP and other policies and procedure.
- Act as a steward of the City's Corporate Culture by following the “Values, We Live By”.
- Perform other job-related duties as required.
QUALIFICATIONS
REQUIRED QUALIFICATIONS:
- High School Diploma.
- Minimum (1) one year of customer service experience in a public setting.
- Excellent interpersonal skills, including strong verbal communication skills.
- Problem solving and critical thinking skills.
- Ability to work effectively and professionally with all levels within the organization and externally.
- Ability to work both independently as well as within a multifaceted team environment.
ASSET QUALIFICATIONS:
- Experience with basic meeting room AV equipment set up.
- Conflict Resolution training.
- (redundant)Prior experience in recreation and culture facilities.
- Basic Level - ActiveNet, Microsoft Windows, Windows Media Player.
COMPETENCIES:
Thinking & Acting Strategically - Forward-thinking. Sees the big
