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National Life Enrichment Specialist, 18 Months

3 weeks ago

Greater Toronto Area, Canada Amica Senior Lifestyles Full time

Job Description:
**About Us**

Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors now and as their needs change, Amica offers Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options. Established in 1996, the company owns and operates 32 residences in British Columbia, Alberta and Ontario, with plans to continue expansion in select markets.

**The Opportunity**

The Life Enrichment Specialist is an exciting opportunity for an experienced leader with strong operations and program experience in retirement living or LTC.In this role you will be responsible for supporting the operations of the Life Enrichment departments nationally, in compliance with standards, internal policies, regulatory environment and leading practices in and outside the industry. In this role you will work closely with stakeholders across the organization to ensure execution of the standards and resolve and mitigate issues that impact operations. You are great at identifying and sharing innovative ideas to enhance our standards and will support the implementation of pilot programs. In this role you know how to balance project management, onboarding, mentorship of Life Enrichment Coordinators, quality assurance and site visits. You will play an active role in the development and improvement of processes to evaluate and enhance our Resident Experience. This role will require significant provincial and national travel.

**What you will be doing**

**Education and Capacity Building**
- Execute and manage the onboarding program for all new LEC’s ensuring all applicable legislative/ regulatory and policy/ standards are followed
- Provides mentorship/coaching/consultancy to LECs, GMs, and Regional TM as opportunities are identified
- Lead education and program implementation of new initiatives/ programs with Support Office Teams and Local Leaders using continuous improvement and program management concepts
- Complete continued education and monitor implementation and effectiveness of the discovery process within the residences, and make recommendations to the Director, Quality Life on how to improve the program
- Lead the development of the LE volunteer strategy and execution of the program at the communities

**Quality Assurance and Site Visits**
- Complete residence quality assurance visits to support effective implementation of departmental standards and provide guidance to enhance and elevate residence’s LE program
- Provide support and consults actions required to complete items outlined in quality assurance assessments, or other internal or external reviews (ex. External audits, regulatory audits)
- Support refinement of standards and make recommendations for changes that will better support our Resident experience
- Plan and lead monthly departmental calls, regional cluster meetings, and educational sessions
- Assist in the analysis and implementation of the Resident Satisfaction Survey action plans in conjunction with the Director, Quality of Life and monitors trends of survey results to recommend process or program changes
- Partner with the Director, Quality of Life to define the strategic action plan and priorities based on assessed trends, site visits, knowledge of leading practices both inside/ outside industry

**Residence Development/ Openings**
- Lead the pre-open process with the LEC included new LEC onboarding, regular touchpoints, and residence site visits as required to ensure department is on track for a successful opening
- Ready LECs to deliver training for Frontline TM through education, tools and resources to deliver the LE and Discovery philosophy
- Participate in pre-open calls and effectively communicate to applicable stakeholders status of items in progress or completed
- Assist new residences with the setup of the department and ready themselves for VIP and First Resident move in

**What we’re looking for**
- Degree/diploma in Gerontology, Kinesiology, Therapeutic Recreation, Leisure Studies, Activation, Recreation, Sociology or Psychology (or related discipline), or equivalent experience
- A minimum of three years of experience in a senior living environment in a managerial role
- Strong operations and program experience in retirement or LTC
- Comfortable building relationships up and down at all levels of the organization to foster strong trust and collaboration
- Superior oral and written communication and presentation skills to effectively communicate requirements, and present information to a wide variety of stakeholders including Residence, Regional and Senior Leadership teams
- Understanding of retirement operations and regulatory/ legislative environment
- Highly organized, accurate and detail oriented to function with a high degree of independence, in a high
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