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Coordinator, Airline Client Relations

4 weeks ago

Vancouver, Canada Vancouver Airport Authority Full time

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Airport Operations is an integral part of safely and successfully getting passengers and bags to their flights on time.

**Position overview**

Reporting to the Manager, Airline Client Relations, you will act as the main point of contact for airlines and above-wing ground handling issues at YVR in support of both our Main and South Terminal operations.

**Key responsibilities include**

  • Acting as YVR’s main liaison for airlines and above wing ground handlers
  • Facilitating business sector Passenger Working Group meetings; attending other related meetings as requested
  • Working with stakeholders to create, publish, and maintain Terminal Standard Operating Procedures (SOPs) related to airline operational policy and procedures
  • As a member of the Airport Operations team, participating in seasonal, ad hoc or irregular events as required

**Key qualifications include**

  • Five years’ experience in professional customer service client relationship roles, supplemented by a university degree; or an equivalent combination of training and experience
  • An understanding of aviation facility operations; knowledge of airline operations is an asset
  • Proven relationship skills including the ability to organize and facilitate effective communication between multiple stakeholders
  • Demonstrated conflict resolution skills with the ability to negotiate positive outcomes
  • Strong decision-making skills with the ability to think creatively and work with ambiguity
  • Shift work when required to support air carriers operating time frames

**Who We Are**

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. We strive to provide an environment that reflects the diversity of our communities, allowing us to better serve them.

Join us on this journey as we continue to transform our airport to better serve our communities.