Process Improvement Coordinator

**49449** - **Markham** - **Regular** - **Ongoing**

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One

**Position Overview**: Hydro One is seeking a dynamic and detail-oriented individual to join our team as a Process Improvement Coordinator. This role will be responsible for overseeing the administration of our Project Portfolio Management (PPM) tool, as well as analyzing and generating reports to support decision-making processes. Additionally, this position will involve the administration of contingent workers through the Fieldglass platform. Manage the configuration, maintenance, and user support for Hydro One's PPM tool, ensuring it aligns with the organization's project management processes. Collaborate with stakeholders to gather requirements for customizations and enhancements to the PPM tool. Conduct regular audits to ensure data integrity and compliance with internal policies and standards. Develop and maintain a suite of reports and dashboards to provide insights into project performance, resource utilization, and portfolio health. Experience with data visualization tools such as Microsoft Power BI is a core skill required for this position. Analyze project data to identify trends, risks, and opportunities, and provide recommendations for improvement. Present findings and recommendations to key stakeholders, including senior management, to support strategic decision-making. Serve as the primary point of contact for contingent worker administration within the Fieldglass platform. Coordinate the onboarding and offboarding processes for contingent workers, ensuring compliance with company policies and regulations. Work closely with procurement and HR teams to manage contracts, invoices, and other administrative tasks related to contingent workforce management.

**Job Function**:
1.Develop solutions relative to process improvements and business initiatives to meet the needs of the company with a goal of continuous improvement. Test solutions with user groups. Monitor the measurement of process results by developing, tracking and analyzing appropriate KPIs, as necessary, to evaluate the effectiveness of specific process improvement initiatives.

2. Utilize existing financial and management systems and reports to gather and consolidate information to produce a variety of business information such as historical cost trends, management, performance and productivity reports. Analyze data to ensure consistency with with corporate assumptions and strategies.

3. Coordinating the compilation and provision of LOB work program reports and evaluation of business plans, budgets, forecast and actual program performance data.

4.Direct support groups on coordination of efforts and required timelines to implement solutions. Provide clarification and direction to enable completion of various work efforts. Monitor adherence to required implementation timelines and follow up with support groups, as required.

5.Provide needs analysis, solutions and evaluation services. Ensure that an effective, systematic approach to process related training and development, based on current process methodology, is implemented. Keep abreast of developments in instruction and performance technology and make recommendations on improvements based on cost effectiveness and efficiency. Collaborate with external contacts to create a coordinated continuous quality improvement approach.

6.As assigned, manage projects and exercise limited supervision over staff when delivering training or when assigned to assist in special project work to identify and implement process improvements and business initiatives, including definition of critical path, timelines and identification of key dates. Arrange for internal/external stakeholder reviews and sign off and coordinate any changes required prior to implementation. Oversee and assess the work performed by internal resources and take corrective action, as required.

7.Be responsible for all the necessary arrangements associated with external consulting firms and vendors. Initiate requests for proposals, evaluate proposals, determine costs and other contractual details and work closely with external personnel to achieve optimum utilization of their resources.

8.Assist team leaders in planning and evaluating team or group meetings. Collaborate with team leaders to structure tasks, discussions, analysis and decision-making to ensure effective team operations and member involvement, including the identification of