Insurance Analytics Associate

Zensurance is a scale-up InsurTech company that is re-imagining the commercial insurance market. At Zensurance, we want to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance. Our main recipe is a combination of modern technology and insurance industry expertise powered by our talented team members.

Being a technology-forward company, we utilize various tools and platforms to create fun, engaging and meaningful work experiences for our employees, as a remote-first company.

We are boldly going where no insurance broker has gone before

Join a purpose-driven, winning team committed to delivering results within an inclusive and high-performing culture Our values are rooted in making data-driven decisions and taking calculated risks that add value to both the user and the company.

As a member of the Strategy & Operations Department, you will be a junior-level professional reporting to the Business Lead, Insurance, Strategy & Operations. In this role, you'll support the department leadership team in executing strategic priorities and achieving department objectives, including:

- **Insurance Programs**: grow and portfolio manage internal insurance programs through data-driven decision
- making.
- **Flows**: Optimize our online questionnaires across all lines of business.
- **Zen People Relationships**: Support others at Zensurance to meet company goals and continuously improve
- broker and underwriting effectiveness and efficiency.

Our Strategy & Operations department collaborates closely with the Executive Team and the entire company to grow and optimize Zensurance to meet all our company goals.

As an individual contributor, you'll focus on a subset of insurance offerings with moderate complexities on the Zensurance website, supporting the company in reaching its overall Growth Written Premium (GWP) targets in a risk-aware manner.

You will also collaborate closely with Insurance Analytics Managers to implement features and expansions to insurance products on the website. The role involves systematic leveraging of our data to identify customer needs and areas of opportunity to optimize our online insurance offerings.

Metrics for success:

- **Instant Price %**: Maximize the % of online submissions that see a price.
- **Insurance Program Performance**: New Business and Renewal GWP growth while maintaining target loss ratios.
- **Flow Performance**: Enhance user experience while meeting underwriting needs to price submissions online.
- **Zen People Relationships**: Develop collaborative and productive relationships with others at Zen.

This is a remote-first role within the GTA. #LI-Remote

**Responsibilities**:

- Insurance Offerings: Support the overall management of internal MGA programs, which includes optimizing the multiple areas.
- Online and referral underwriting appetite: using data analyses, find areas of opportunity to grow underwriting appetite that will have the most impact on instant price and written premium.
- Pricing: make recommendations on pricing through profitability analyses, market trends, and pricing optimization performance.
- Question sets: make recommendations on improvements to question sets based on drop off analyses, simplifying phrasing, and simplifying the underwriting approaches.
- Policy document automation: make updates to the document automation based on underwriting changes and expansions where needed.
- Collaborate with the Insurance Analytics managers and Underwriting Specialists on these changes, and implement the agreed upon changes on the website, guidelines, and training tools, and communicate changes to the operational underwriting and sales teams.
- Reporting and Analytics: Utilize Looker, Salesforce, Amplitude, and Excel to build insurance team related reports and find insights through data analyses.
- Support the Insurance Analytics Managers with data analyses to support team projects.
- Online Questionnaire: In collaboration with the Insurance Analytics Managers, use data to find areas of opportunity for improvement to customer experience and underwriting needs in the online questionnaires, implement the changes on the website using Flow Writer or creating tickets for developers, and track the impact of the change once live.

**Requirements**:

- University degree in an analytical field of study (e.g. Business, Mathematics).
- Experience in the insurance industry (course, internship, work experience, etc.).
- Advanced analytical skills with attention to detail. The ability to synthesize insights and develop improvement opportunities.
- Superior skills in Microsoft Excel and Google Sheets.
- Advanced proficiency level in Microsoft Suite (Word, PowerPoint, etc.) or Google Docs Suite.
- A passion for learning, coaching and continuous improvement.
- Robust collaboration skills. The ability to influence others and build effective working relationships.
- An ownership mindset and self-drive to create