Installation Support Technician

2 weeks ago

Ottawa, Canada Versaterm Full time

**Who We Are**

For more than 45 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction, development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.

This is an exciting time for us We’re currently experiencing significant growth, with increased sales and installations of our public safety products. So join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve.

The Komutel team is currently looking for an Installation Support Technician in it's Ottawa office. Komutel is a fast-growing high-tech group specializing in the development and commercialization of highly innovative telecommunications and interoperability solutions. Under the supervision of the Customer Service Manager, the Installation Support Technician must answer questions and support the customer regarding various software.

**The Role**
- Install and configure Komutel software remotely
- Analyze and resolve problems related to start-ups and incidents, recommending the necessary measures
- Inform the project manager of any incident or problem encountered during implementation
- Provide the necessary training to users
- Document interventions with clients
- Ensure the transfer of project information with the customer service department

**What You'll Bring**
- Computer technology or any relevant study/experience combination
- SQL knowledge required
- Availability to travel (have a passport and a valid class 5 driver's license)
- Knowledge of the telephony field and/or in the 911 field (assets)
- Asset: bilingualism to be able to communicate with our French-speaking and English-speaking customers (Canada/USA)

**You'll Succeed if You Have**
- Customer-oriented work approach / customer service
- Excellent communication skills, professionalism, and diplomacy
- Ability to work under pressure and without constant direct supervision
- Rigor and autonomy
- Demonstrate resourcefulness and have good analytical skills

**Equal Opportunity

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